In Spain it is mandatory to reserve 2% of jobs for people with disabilities. Confortel has gone considerably beyond this requirement: of the 500 people who work in its hotels, 10% have some kind of disability. And in two of its hotels they have gone even further and created a ‘Special Employment Centre’ where 70% of the staff are disabled in some way. At Confortel Suites Madrid, for example, 55% of the staff have physically disabilities, 33% sensory (i.e. visual and auditory), and 12% mental. It’s a remarkable example of how inclusive is possible for a hotel to be.