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Best Practice and Interpretation Tourist/Wildlife Encounters: A Wild Dolphin Swim Tour Example

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This report focuses on one component of a wider study of tourist-dolphin interaction and includes an Industry Manual, available as a separate hardcopy. The wider study consisted of a quantitative survey, with a sample of 1300 shore and boat-based visitors, and a population survey of 230 swim tour participants. It also included qualitative input from staff members at the Dolphin Discovery Centre, Koombana Bay, Bunbury, Western Australia, with regards to management issues. Included with this report will be an industry focused best practice manual concentrating specifically on the procedures of dolphin swim-tour operations.

by Fleur ONeill, Sam Barnard and Diane Lee

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Best Practice and Interpretation Tourist/Wildlife Encounters: A Wild Dolphin Swim Tour Example

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The objectives of the study were to provide the foundation for the development of an industry-led set of national benchmarks for operational management of caravan and tourist park sites; a set of national visitor service quality benchmarks; a set of national protocols for ongoing performance management; and a decentralised knowledge management process whereby the practices, protocols and benefits of the project will be dispersed throughout rural and regional Australia. The achievement of these objectives provides a basis for improving the quality of service provision to caravan and tourist park customers and the management performance of caravan and tourist park operations.

by Bruce Hayllar, Gary Crilley and Barry Bell

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