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German tourism firms support refugees

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german tourism support refugees

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Nearly 40 companies, including several travel and tourism firms, have launched a joint initiative to offer jobs, training.

The firms are offering diverse projects to support the integration of refugees from countries such as Syria, Iraq and Afghanistan into the German economy. TUI, for example, is backing a nationwide initiative to provide German language courses while Lufthansa is supporting a project enabling young migrants to enter the world of employment courses and support for refugees in Germany.

Article by FVW.  Read more here.

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Downloads for the ILO C-BED-Based Tourism Tools in Thai will be available soon. 

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Downloads for the ILO C-BED-Based Tourism Tools in Malay will be available soon. 

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Download the following ILO C-BED-Based Tourism Tools from the Lao Toolkit

Destination Management Training Guide

Destination Management Good Practice Guide

Aspiring Entrepreneurs Training Guide

Handicraft Makers Training Guide

Handicraft Makers Good Practice Guide

Smallholder Farmers Training Guide

Market Vendors Training Guide

Market Vendors Good Practice Guide

Homestay Owners Training Guide

Homestay Owners Good Practice Guide

Guesthouse Owners Training Guide

Guesthouse Owners Good Practice Guide

Restaurant/Food Vendor Training Guide

Restaurant/Food Vendor Good Practice Guide

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European tourism professionals, accessibility experts and policymakers talk about the business case for accessible tourism and how destinations and enterprises can win more business by responding to market changes. The interviews were recorded at the European Conference, “Mind the Accessibility Gap. Re-Thinking Accessible Tourism in Europe” on 6th June 2014. Read more.

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Recognition and Management of Emotional Labour in the Tourism Industry

Categories: Case Study, Management, Oceania, Pacific, Private Sector, Public Sector, Report
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This project sought to extend the understanding of the emotional labour performed by service workers in the tourism industry, in order to identify more clearly the skills required to perform such labour and the management strategies which can support service workers in their client service work.

by Barbara Anderson, Chris Provis and Shirley Chappel

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Recognition and Management of Emotional Labour in the Tourism Industry

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Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

Categories: Case Study, Management, Manual, Monitoring & Evaluation, Oceania, Operations, Pacific, Private Sector, Return
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The project was motivated by Tourism Victoria’s commitment to enhancing the service skills and professional standards of tourism businesses in Victoria and in particular to target those who may be underperforming. The project addresses the issue of professionalism and standards in the tourism industry and the concern that some operators, who are performing at a sub-standard level, are affecting the reputation of regional areas and Victoria as a tourism destination. To identify performance development issues and the relatively poor take up of support offerings, a study of both support providers and tourism operators was undertaken.

by Sue Bergin-Seers, John Breen and Elspeth Frew

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Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

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This report examines the current issues relating to individuals intending to start-up a nature-based tour operation using public land. Specifically, the study focuses on the challenges these individuals face and the type of support required from the early stages to actual business establishment.

by Sue Bergin-Seers, John Breen, Elspeth Frew and Linda Roberts

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Examining the Critical Success Factors of Small Operators: Entry to the Nature-based Tourism Sector

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The recognition that small to medium tourism enterprises (SMTEs) are a vital part of the tourism sector emphasises the importance of ensuring that their communication, learning and information dissemination and acquisition practices are as efficient as possible. This is especially the case since SMTEs are often under-resourced and time poor. Currently, our understanding of these practices and their implications for improving information provision and utilisation in SMTEs is limited. This research starts to address this gap and further our understanding of the information, communication and training needs of this sector of the tourism industry.

by John Breen, Brian King and Elizabeth Walker

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Engaging Tourism Enterprises: How Operators Source Information for Business Improvement

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This report documents a multi-perspective investigation into the training needs of the hospitality and tourism industry in Australia.

by Paul A Whitelaw, Paul Barron, Jeremy Buultjens, Grant Cairncross and Michael Davidson

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Training Needs of the Hospitality Industry

 

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