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All posts tagged SMTE

Helping Tourism SMEs Plan and Implement Information and Communication Technology

Categories: Case Study, Management, Operations, Planning
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The focus of this study is the effect of ICT on Small to Medium Tourism Enterprises (SMTEs). This study developed and tested a web based ICT skills capability toolkit consisting of two modules. The first module consists of 37 lessons on Internet strategy, website design and optimisation based on material developed by the ATDW. The second module is a questionnaire that allows the ICT skills profile of a region to be assessed.

by Noel Scott,  Stephen Burgess, Ann Monday,  Paul O’Brien,  Rodolfo Baggio,  Carmine Sellitto, David Bank

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Helping Tourism SMEs Plan and Implement Information and Communication Technology

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Service Quality Enhancement: Identification, Development and Evaluation of Tools for Small to Medium Tourism Enterprises

Categories: Management, Manual, Monitoring & Evaluation, Oceania, Operations, Pacific, Private Sector
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This project gathers insights into small to medium tourism enterprise (SMTE) operators’ behaviours and attitudes toward service quality training and business performance improvement activities in general. This improved understanding is a key step toward developing more suitable service quality training tools for a SMTE sector that is generally reluctant to invest substantial resources to these activities. In particular, the project focused on identifying particular training or business performance improvement preferences for the hospitality sector, primarily in Queensland. This was achieved through a survey of 255 SMTE operators and a small-scale onsite evaluation of a prototypical service quality tool.

by Ken Butcher, Beverley Sparks, Grace Pan & Janet McColl-Kennedy

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Service Quality Enhancement: Identification, Development and Evaluation of Tools for Small to Medium Tourism Enterprises

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The recognition that small to medium tourism enterprises (SMTEs) are a vital part of the tourism sector emphasises the importance of ensuring that their communication, learning and information dissemination and acquisition practices are as efficient as possible. This is especially the case since SMTEs are often under-resourced and time poor. Currently, our understanding of these practices and their implications for improving information provision and utilisation in SMTEs is limited. This research starts to address this gap and further our understanding of the information, communication and training needs of this sector of the tourism industry.

by John Breen, Brian King and Elizabeth Walker

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Engaging Tourism Enterprises: How Operators Source Information for Business Improvement

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