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The need for data on the recreational use of the alpine area of Kosciuszko National Park is important for the sustainable visitor use of the highest area in Australia. Previous visitor monitoring surveys and estimations of  visitor numbers have shown significant increases in visitation between the late 1970s and the early 1990s. Over the 1999/2000 summer, a 40 day monitoring program was undertaken for the Kosciuszko alpine area by the New South Wales National Parks and Wildlife Service in conjunction with the Sustainable Tourism Cooperative Research Centre.

by Stuart Johnston and Andrew Growcock

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Visiting the Kosciuszko Alpine Area: Visitor Numbers, Characteristics and Activities

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This manual was devised to help overcome the professional isolation often experienced by staff working in Australian VICs. It is specifically designed to facilitate the sharing of ‘best practice’ approaches to information dissemination, customer service, staff training, sign and exhibit design and evaluation. Material is based on research in the areas of visitor studies; interviews with thirteen VIC managers; and surveys conducted with approximately 407 visitors at 18 VICs in Queensland, Victoria, Western Australia and the Northern Territory. It includes photographs, discussion questions and checklists to enable you to evaluate and improve your services and facilities. The manual concludes with four case studies designed to describe examples of ‘best practice’ in more detail.

by Roy Ballantyne, Karen Hughes, Marg Deery and Nigel Bond

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Meeting Visitor Needs: A Handbook for Managers and Staff of Visitor Information Centers

 

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