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This study found understanding the strategic value and design of collaborative linkages in tourism is likely to play a significant role in ensuring businesses’ competitiveness and supporting the sustainability of destinations. Its objectives were to determine the factors that hinder and/or foster collaboration between tourism and/or non-tourism businesses; identify the respondents’ perceptions of costs, benefits, risks, current barriers, and potential actions to encourage collaboration in and across regions. It then used the information to identify gaps, future opportunities and possible directions for collaboration in regional areas.

by Pascal Tremblay and Aggie Wegner

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This project investigates the ways in which information from visitor information centers (VICs) is disseminated and presents the findings from three components of the study which examine the (a) the knowledge management within VICs; (b) visitor preferences in terms of the way in which information is disseminated and used; and (c) the types of VICs that exist and the level of technology used within them.

by Margaret Deery, Leo Jago, Nina Mistilis, John DAmbra, Fiona Richards and Dean Carson

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Visitor Information Centers: Best Practice in Information Dissemination

 

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