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On October 5, 2018, PATA hosted a special staff lunch workshop conducted by the International Labour Organisation (ILO).

The purpose of the workshop was to instigate behavioural change among employers, encouraging them to commit to giving decent work to domestic workers as part of the “My Fair Home” campaign. The campaign is a result of collaboration between the International Domestic Worker Federation (IDWF) and the ILO. In place since 25 September 2015 in Bangkok, the campaign is a vehicle for encouraging people and companies to create “a fair home” by following the Thai Law, and international standards regarding domestic work.

Since 1919, the ILO has aimed to promote rights at work, encourage decent employment opportunities, enhance social protection and strengthen dialogue on work-related issues. The TRIANGLE in ASEAN programme, under which the “My Fair Home” campaign falls, works on improving conditions for migrant domestic workers across the ASEAN region.

          

At the beginning of the session, the speakers; ILO Technical Specialist, Anna Olsen together with Campaign Advisor, Aanas Ali, firstly gathered our attention to be mindful of the language used when addressing these workers:

Domestic workersnot helpers, maids or servants

Migrant workersnot alien or foreign

We learned that the majority of domestic workers are women and girls; tens and millions of women and girls are employed in a private household. They clean, cook, care for children/ elderly and perform other essential tasks for their employers. Despite their important role, they are among the most exploited and abused workers in the world.

Quick facts:

  • 40% of the world’s domestic workers are in Asia-Pacific
  • 83% of these are women.
  • 90% of migrant domestic workers in Thailand earn less than minimum wage (325 THB/day).
  • Migrant domestic workers in Thailand work on average 12 hours daily, while those with care roles work 13 hours

Our lunch again was provided by Lankaow Waan – we just can’t help but support their sustainability practices that align with PATA’s values. Just like the previous workshop the caterer provided our lunch in recyclable packaging and drinks prepared in glass bottles.

    

 

The workshop was wrapped up after an action & reflection session. PATA will continue to strengthen the understanding of human rights and human resource issues among PATA staffs and PATA members in the context of travel and tourism.

     

ILO will be back at the PATA HQ to conduct another insightful workshop exclusively for PATA members & partners. Find out how you can help your employees be responsible employers of domestic workers through this workshop. For more workshop details, please do not hesitate to contact PATA Sustainability and Social Responsibility Specialist, Chi Lo at ­­­Chi@pata.org or ILO Campaign Consultant, Aanas Ali at aanas@iloguest.org.

We encourage all individuals to support the rights of domestic workers in your home and community. Visit “My Fair Home” to take a pledge!

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WELCOME TO OUR MGM SUSTAINABILITY NEWSLETTER
We’re doing a lot behind the scenes at MGM to reduce our impact on the environment and support the people that mean the most to us, including all our employees and community. Contributing to a better Macau through our arts and culture program is also an important aspect of our approach. Through this newsletter we will share our monthly sustainability highlights with you, and hope you will join us in our sustainability programs to help us Create a Better Tomorrow Today.


Environment

Environment

Turning Green to Gold: We’re doing a lot behind the scenes at MGM to reduce our impact on the environment and support the people that mean the most to us, including all our employees and community. Contributing to a better Macau through our arts and culture program is also an important aspect of our approach. Through this newsletter we will share our monthly sustainability highlights with you, and hope you will join us in our sustainability programs to help us Create a Better Tomorrow Today.

Environment

War against Waste: Did you know it takes a million years for a glass bottle to decompose? Or, that by 2050 it’s expected that there will be more plastic in our oceans than fish? Our Food and Beverage department is waging a war against waste. Last month, the Stewarding and Sustainability teams joined together to conduct a waste audit to find opportunities to cut waste and recycle more in our kitchens, outlets, pantries, employee dining room and break rooms.

Community

Community

Family Fun: On June 18, MGM joined in the Family Fun Day organized by the Woman’s General Association of Macau, to share fun moments with our loved ones and promote the importance of health and well-being, as well as work-life balance. The MGM Volunteer Team set up a basketball shooting game for parents and their children to shoot hoops together and win prizes.

Community

 Supporting students in Macau towards their dream careers: At MGM, we are passionate about helping young people to prepare for their careers. From June 27 – July 1, MGM welcomed 48 students from the University of Macau, majoring in Convention and Hospitality Management (2nd year), to give an in-depth insight into the operations of a Forbes Five-Star hotel. MGM’s team members from Food and Beverage, Rooms, Housekeeping, Spa, Sales, and Sustainability, spent time with the students to give them a flavor of working in a hospitality environment. Understanding how important and daunting it can be to choose a future career, our HR team also delivered classes on developing interview skills, as well as how to choose a fulfilling career aligned to one’s strengths.

Community

MGM Academy Internship Program: On July 8, we held a special graduation ceremony for 18 interns celebrating their completion of the 6-months internship program with MGM. These 18 interns, mainly locals, come from 3 local universities, namely Institute for Tourism, Macau University of Science and Technology, City University. At MGM, we provide comprehensive training for our interns and the 6 months curriculum provides extensive departmental training based on a department of their choice such as Rooms, Food & Beverage, Human Resources, for example. In addition to experiencing first-hand what it is like to work in a real world environment, their curriculum is enriched with basic management skills training, projects and career counselling.

Community

This summer, we also welcomed students with disabilities from Escola Luso-Chinesa Tecnico-Profissional, Escola Secundaria Luso-Chinesa de Luis Gonzaga Gomes, and Escola Concordia Para Ensino Especial for a 3-week summer internship program, in collaboration with the Labour Affairs Bureau.

We are glad to contribute to the development of local talents and like to thank all our interns for their incredible contributions. We wish them all the best for their future studies.

Community

SME business matching: On June 24, MGM arranged its 3rd quarterly business matching session with small and medium-sized companies (SMEs), this time focused on the creative industries and the food and beverage industry. Over 120 one-to-one appointments between MGM and Macau local SMEs were organized to discuss their product and service offerings.

Through these sessions to date we have welcomed over 550 local business owners to MGM, signing over 1,100 new deals with SMEs.


Employee

Employee

MGM China Most Honored by Institutional Investor:MGM has been recognized by the top financial publication Institutional Investor in the 2016 All-Asia Executive Team survey winning awards across the board including the “Most Honored Company” within the Gaming and Lodging sector and across all sectors in Asia, as well as “Best Investor Relations Company”. MGM also received awards for “Best CEO”, “Best CFO” and “Best Investor Relations Professional”, being awarded to our CEO, Mr. Grant Bowie, our CFO, Mr. Hubert Wang, and our VP of Investor Relations, Ms. Sidney Luk (respectively).

Supporting career mobility: We encourage all team members to follow their dreams and strive to support their journeys to greatness. Throughout June and July, we held our Cross-Departmental Internal Transfer Campaign to support team members interested in career changes and diversification through internal transfer opportunities to other positions within the Company, as well as for the planned opening of Cotai. We are delighted to have received several hundred applications from across the company, with interviews to begin soon.


MGM Movie Carnival 2016: This years’ Movie Carnival did not disappoint. 810 team members were chosen through lucky draw to enjoy special screenings of blockbuster hits, along with 1 family member or friend, including Independence Day: Resurgence, The Secret Life of Pets and Cold War II.

Welcoming students to experience Macau: On July 14, we welcomed over 40 students from Changzhou, in southern Jiangsu Province of China, to MGM as part of a cultural exchange to Macau to learn about our rich cultural heritage and share in the historical and vibrant highlights of our homeland. To round off their Macau stay, the students visited MGM to tour our property, and see our world-class leisure and tourism offerings, including the fish-feeding show inside the Aquarium, the Butterfly Garden at Grande Praça, and the Edgar Degas exhibition. A closing ceremony and dinner reception was held later in the evening at MGM, as well as an exhilarating lion dance performed by our own Junior Lion Dance Team.


By supporting this study tour, MGM provides a unique opportunity for the younger generation from the Mainland to experience Macau’s fascinating blend of cultures, as well as the ‘One Country, Two Systems’ mechanism. The students can also bring back their fond memories of their stay in Macau to their friends and families, sharing more widely on the beauty and uniqueness of our city.

Arts & Culture Community Tours: Since launching our Edgar Degas: Figures in Motion Exhibition in May, we have welcomed thousands of visitors that have come to see this unique cultural exhibition. Our motto is Art is Fun for Everyone, and to further spark the interest of the Arts in Macau, MGM has held many special art tours for schools, community associations and NGOs, reaching children as young as 3 years, to senior citizens in their 90s.

澳門美高梅   MGM MACAU
澳門外港新填海區孫逸仙大馬路
Avenida Dr. Sun Yat Sen, NAPE, Macau
E sustainability@mgm.mo
W www.mgmmacau.com

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Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

Categories: Case Study, Management, Manual, Monitoring & Evaluation, Oceania, Operations, Pacific, Private Sector, Return
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The project was motivated by Tourism Victoria’s commitment to enhancing the service skills and professional standards of tourism businesses in Victoria and in particular to target those who may be underperforming. The project addresses the issue of professionalism and standards in the tourism industry and the concern that some operators, who are performing at a sub-standard level, are affecting the reputation of regional areas and Victoria as a tourism destination. To identify performance development issues and the relatively poor take up of support offerings, a study of both support providers and tourism operators was undertaken.

by Sue Bergin-Seers, John Breen and Elspeth Frew

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Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

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This report documents a multi-perspective investigation into the training needs of the hospitality and tourism industry in Australia.

by Paul A Whitelaw, Paul Barron, Jeremy Buultjens, Grant Cairncross and Michael Davidson

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Training Needs of the Hospitality Industry

 

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