This report is based on previous research into the issues and trends affecting the global foodservice industry, and primary research undertaken throughout Australia. It provides an analysis of the trends and issues affecting the foodservice industry in a contemporary Australian context and recommendations for future development.
by Linda Roberts, Margaret Deery and Anne-Marie Hede
This paper sets out the findings of a study of selected Australian tourism accreditation programs. It examines the nature of accreditation in tourism generally, and identifies the performance measures for accreditation programs.
by David Taylor, Ingrid Rosemann, Gary Prosser
This report discusses the topic of service failure and recovery from the service providers perspective. Specifically, the report outlines the importance of recovery from the perspective of the service provider and the manner in which complaints and subsequent follow up to these complaints should be made.
by Beverley Sparks, Janet R McColl-Kennedy
