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Performance Measurement in Small Motels

This report considers current issues relating to the management of performance in small motels. Specifically, it focuses on the development of a performance measurement system for small motel owner-operators to better understand the dimensions which affect business results. Additionally, it is intended that the model will be the basis of a blueprint for a benchmarking and business improvement tool.

by Sue Bergin-Seers, Leo Jago, John Breen and Jack Carlsen

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Performance Measurement in Small Motels

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