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Improving the Yield of Tourism in Regional Areas: Knowledge Management within Visitor Information Centres

As part of the project ‘Improving the yield of tourism in regional areas: the role of visitor information centers’, this report developed a tool for assessing the management of knowledge within a Visitor Information Center. This report deals with two types of knowledge: Strategic Knowledge Management and Knowledge Management. Strategic knowledge management (SKM) represents the attempt by organisations to improve their overall capacity for knowledge. Knowledge Management (KM) is a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

by Dean Carson, Kim Adams, Margaret Deery, Leo Jago and Sean Daugherty

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Improving the Yield of Tourism in Regional Areas: Knowledge Management within Visitor Information Centres

 

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