As part of the project ‘Improving the yield of tourism in regional areas: the role of visitor information centers’, this report developed a tool for assessing the management of knowledge within a Visitor Information Center. This report deals with two types of knowledge: Strategic Knowledge Management and Knowledge Management. Strategic knowledge management (SKM) represents the attempt by organisations to improve their overall capacity for knowledge. Knowledge Management (KM) is a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.
by Dean Carson, Kim Adams, Margaret Deery, Leo Jago and Sean Daugherty