The aim of this project was to develop and test a method to benchmark and monitor visitor satisfaction at attractions, with the potential to further refine and apply this approach to attractions in other urban destinations.
by Brent Ritchie, Trevor Mules and Sue Uzabeaga
Visitor Attraction Satisfaction Benchmarking Project
The International Visitor Survey represents the most comprehensive source of information on international visitors to Australia. It has been operating since the early 1970s and is jointly funded by the Commonwealth, State and Territory Governments under the guidance of the Australian Standing Committee on Tourism.
by Tourism Research Australia
This report presents the findings of a study conducted in Canberra from January to December 2000. This research was undertaken by the Australian Capital Territory (ACT) Network of the Sustainable Tourism Cooperative Research Center (STCRC), in partnership with Canberra Tourism and Events Corporation (now Australian Capital Tourism). This study aimed to examine the satisfaction of visitors to Canberra in the year 2000 to assist the tourism industry in improving the tourist product and infrastructure over the next 10 years, and in so doing improve the experience for leisure visitors.
by Michele Cegielski, Marta Espinoza, Charis May and Brent Ritchie
Wildlife tourism is big business worldwide, and is a valuable tool for nature conservation. This is a comprehensive volume on the subject, written by experts in the field and drawing on a wide range of disciplines. It covers the full scope of wildlife tourism, including zoos, wildlife watching, hunting and fishing. It provides an up-to-date review of wildlife tourism issues, and practical directions for enhancing its Triple Bottom Line sustainability. This book is essential reading for all tourism professionals, wildlife managers, recreation managers, researchers, and general readers with an interest in the role of wildlife in tourism. For a review of this title by WildWatch, go to this site – http://www.wildwatch.com/magazine/reviews.asp
by Karen Higginbottom
The aim of this summary is to provide a ‘snapshot’ of Sustainable Tourism Cooperative Research Centre (STCRC) research that informs the wildlife – tourism relationship and its management. STCRC completed a major research program to identify opportunities for wildlife tourism in Australia and to facilitate enhancement of its sustainability. After six years of research, the Wildlife Tourism Subprogram has built up an expansive range of publications and a wealth of collective knowledge, which are presented in this snapshot.
by STCRC
Visitors are an integral element of any tourism product or service. This report provides detailed, reliable and relevant information on visitors needed to provide a sustainable tourism activity that provides a quality experience for visitors.
by Gianna Moscardo, Barbara Woods and Tanya Greenwood
This report presents the findings of two years of research into visitor perspectives of wildlife tourism in Australia and New Zealand. In a first for the field of wildlife tourism, this large-sample research combines a series of case studies, covering a range of settings, tourism styles and target species, using a standard set of questions.
by Gianna Moscardo and Rebecca Saltzer
This report investigates the trout fisheries in New Zealand and Tasmania with a view to establishing improved domestic and overseas visitors to the Tasmania fishery.
by Adrian Franklin and John Sheen
A key objective of this project was to identify and map core wildlife tourism viewing opportunities across Tasmania. The resulting database includes 110 operators, 140 different wildlife tours and around 220 species.
by Lorne Kriwoken, Stuart Lennox and Claire Ellis
This study investigated the issues surrounding iconic wildlife in terms of both visitor perceptions and experiences and also in terms of the economic contribution of visitors to the destination. The methods employed consisted of a literature review and development and distribution of questionnaires to visitors and tour operators and an interview of managers at Monkey Mia, Western Australia and Hervey Bay, Queensland.
by Amanda Smith, David Newsome, Diane Lee and Natalie Stoeckl
