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All posts tagged Visitor

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This study aims to enhance the understanding of tourist experiences and behaviour in urban destinations by analysing the spatial movements of tourists, identifying the key attributes they are seeking in urban destinations, determining how important these attributes are to their experiences, evaluating how two urban destinations performed in relation to these attributes, and assessing whether there are key differences between different types of visitors to urban destinations. The ultimate aim of this project is to inform and guide the future governance and improved functioning of urban tourism destinations by developing a better understanding of the tourist in such settings.

by Deborah Edwards, Tony Griffin, Bruce Hayllar, Tracey Dickson and Stephen Schweinsberg

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International Visitor Safety

Categories: Case Study, Infrastructure, Management, Oceania, Operations, Pacific, Public Sector, Return, Visitors
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The National Visitor Safety Program (NVSP) seeks to undertake timely and effective initiatives to ensure international visitors have a safe and enjoyable stay in Australia. To this end ready access to current data and information on visitor injuries and fatalities is critical. To assist in the process and to build upon previous research this study was initiated to work towards developing a system for gathering timely data related to the safety of international visitors.

by Tracey J. Dickson and Margot Hurrell

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International Visitor Safety

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Protected area managers need to monitor the ecological effects of visitor use and assess their performance in managing visitor use. To assist this process, STCRC has established a series of projects to develop indicators and protocols for monitoring visitor use and its impacts that can be used as part of an integrated monitoring system for protected areas. This is the third report in a series examining terrestrial ecological impacts of visitor use.

by Wendy Hill and Catherine Pickering

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Evaluation of Impacts and Methods for the Assessment of Walking Tracks in Protected Areas

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This report is one of a series in the Sustainable Tourism Corporative Research Centre’s overall project to develop a framework, guidelines and tools to enhance assessment, evaluation and reporting of visitor use in protected areas.  In this manual three methods (including indicators, protocols and proformas) are presented for surveying and monitoring walking tracks based on a desktop evaluation of methods used overseas and in Australia  and field testing of methods by researchers.

by Wendy Hill and Catherine Pickering

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Manual for Assessing Walking Tracks in Protected Areas

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This study sought to gain further understanding on two aspects of the attractions sector and had two aims. Firstly, to examine the economic impact of Australian Capital Territory (ACT) attractions through analysing direct tourist expenditure attributable to the attractions as well as the expenditure by the attractions themselves within the ACT economy. Secondly it aimed to explore the visitation patterns of the ACT attractions through analysing tourist visitation, length of stay and travel recommendations.

by Brent W. Ritchie and Tracey J. Dickson

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ACT Attractions: Direct Visitor Expenditure and Visitation Patterns Study

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Marketing of Protected Areas as a Tool to Influence Visitors’ Pre-Visit Decisions

Categories: Management, Marketing, Monitoring & Evaluation, Planet, Report, Visitors
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This report focuses on the issues salient to developing and implementing pre-visit communications in the context of protected area marketing and management. Establishing experience and behavioural expectations prior to visiting a protected area is central to ultimate visitor satisfaction as well as environmental protection. In designing pre-visit communication that promotes park and protected area visitation, as well as shapes behavioural expectations, managers must have a framework with which to both plan and implement effective pre-visit communication strategies.

by Mike Reid, Stephen Wearing and Glen Croy

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Marketing of Protected Areas as a Tool to Influence Visitors' Pre-Visit Decisions

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Economic Contribution on Kakadu National Park to Tourism in the Northern Territory

Categories: Management, Monitoring & Evaluation, Oceania, Pacific, Planet, Report, Survey, Visitors
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This report undertakes an analysis of the economic contribution of Kakadu National Park derived solely from tourism expenditures in the Northern Territory (NT). The project utilises the methodology of Carlsen and Wood (2004) to estimate the value of Kakadu as a tourism driver to the sub-region, the broader Top End region and for the NT overall. Visitor estimates for this project were derived using the NT Travel Monitor (NTTM) surveys; however, because the NTTM does not allow reliable estimates of visitor expenditure within a sub-region, a customised survey of visitors to Kakadu National Park was used to elicit this expenditure information.

by Pascal Tremblay

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Economic Contribution on Kakadu National Park to Tourism in the Northern Territory

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This desktop project aimed to draw attention to the various factors associated with track usage and visitor experience in national parks. The results will help to inform park managers how best to develop a strategic position on tracks and trails based on visitor experiences.

by Stephen Wearing, Stephen Schweinsberg, Simone Grabowski and Kirsty Tumes

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Understanding Track/Trail Experiences in National Parks: A Review

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This project explores a range of issues relating to the collection, analysis and evaluation of visitor satisfaction information with a view to creating operational benchmarks and decisions processes that can guide and address managerial action. The key outcome of this study is the alignment of visitor satisfaction against the organisational missions and objectives as the criteria for judging visitor satisfaction. This study also provides a methodology for developing service benchmarks and ‘dissatisfaction’ tolerance levels for various operational objectives the organisation may be pursuing.

by Shameem Ali

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Indigenous Cultural Tourism at the Grampians: Benchmarking Visitor Satisfaction at Brambuk—the National Parks and Cultural Centre

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This research study aimed to examine the relationships between NPWS and its private visitor service providers (‘Lessees’). The study uses in-depth, semi-structured interviews with NPWS staff and Lessees involved in five case study partnerships to get insight into the workings of these relationships — their challenges and successes.

by Noah Nielsen, Erica Wilson and Jeremy Buultjens

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From Lessees to Partners: Exploring Relationships between NSW NPWS and Private Visitor Facility Providers

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