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This report outlines the findings of case studies conducted in Queensland, South Australia and Victoria as part of a broader project investigating the ways in which regional tourism is enhanced and developed through integrated food and wine strategies. This analysis is based on exploratory visits and in-depth interviews with key stakeholders and leaders in two wine tourism regions in each state. A case study approach was used, entailing the collection of information on regional products, the levels of collaboration within the regions, the leadership of ‘regional champions’ and the importance of brand recognition and development.

by Beverley Sparks, Marg Deery, Linda Roberts, Jenny Davies, Lorraine Brown & Jane Malady

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Good Living Tourism: Selected Wine and Food Regions of Queensland, South Australia & Victoria

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Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

Categories: Case Study, Management, Manual, Monitoring & Evaluation, Oceania, Operations, Pacific, Private Sector, Return
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The project was motivated by Tourism Victoria’s commitment to enhancing the service skills and professional standards of tourism businesses in Victoria and in particular to target those who may be underperforming. The project addresses the issue of professionalism and standards in the tourism industry and the concern that some operators, who are performing at a sub-standard level, are affecting the reputation of regional areas and Victoria as a tourism destination. To identify performance development issues and the relatively poor take up of support offerings, a study of both support providers and tourism operators was undertaken.

by Sue Bergin-Seers, John Breen and Elspeth Frew

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Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

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Public Liability in the Australian Tourism Industry: Risk Exposure Profile and Legal Responsibilities

Categories: Case Study, Management, Monitoring & Evaluation, Oceania, People and Places, Risk Management
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The premise of the project is that safety will be improved where risk exposure profiles are available for tourism industry sectors in conjunction with readily available knowledge of industry best practice and legal requirements. Hence, the purpose of the project was to identify relevant risk exposure related data and legal frameworks applicable to health and safety for the tourism industry in the states of Queensland and Victoria.

by Nick Parfitt, Christopher Arup, Damian Morgan and Jeff Wilks

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Public Liability in the Australian Tourism Industry: Risk Exposure Profile and Legal Responsibilities

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The research project conducted fieldwork in a number of case studies in metropolitan and regional and rural areas of New South Wales and Victoria in order to investigate and explore the intersection between traditional and new cultural landscape precincts and the current and future patterns of Australian tourism. Cultural landscapes of tourism are diverse in character. This project compared the more ‘traditional’ cultural tourist precinct of Sydney’s Art Gallery of New South Wales and Woolloomooloo Finger Wharf with the cosmopolitan cultural diversity of ethnic precincts including Sydney’s and Melbourne’s Chinatown and Melbourne’s Little Italy, Lygon Street.
by Jock Collins, Simon Darcy, Kirrily Jordan, Ruth Skilbeck, Simone Grabowski, Vicki Peel, David Dunstan, Gary Lacey, and Tracey Firth
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This booklet is an industry summary of the full report Impact of Bushfires on Tourism and Visitation in Alpine National Parks, containing references, methodology and detailed findings from the two phases of the project.  This project explored the impact of bushfires on tourism in Victoria’s Alpine National Parks and adjacent areas, and examined the profiles and views of visitors choosing whether or not to visit these areas following the most recent period of wildfire in 2006/07, in order to determine changes in visitor patterns and behaviour.

by STCRC

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Tourism Recovery: Impact of Bushfires on Tourism and Visitation in Alpine National Parks

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Bushfires are a recurring management issue for Australian parks and their impact on tourism needs to be understood in order to develop appropriate strategic responses. This project explored the impact of bushfires on tourism in Victoria’s Alpine National Parks and adjacent areas, and examined the profiles and views of visitors choosing whether or not to visit these areas following the most recent period of wildfire in 2006/07, in order to determine changes in visitor patterns and behaviour. STCRC has also prepared an industry summary for this technical report: Tourism Recovery.

by Dale Sanders, Jennifer Laing and Meg Houghton

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Impact of Bushfires on Tourism and Visitation in Alpine National Parks

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This project explores a range of issues relating to the collection, analysis and evaluation of visitor satisfaction information with a view to creating operational benchmarks and decisions processes that can guide and address managerial action. The key outcome of this study is the alignment of visitor satisfaction against the organisational missions and objectives as the criteria for judging visitor satisfaction. This study also provides a methodology for developing service benchmarks and ‘dissatisfaction’ tolerance levels for various operational objectives the organisation may be pursuing.

by Shameem Ali

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Indigenous Cultural Tourism at the Grampians: Benchmarking Visitor Satisfaction at Brambuk—the National Parks and Cultural Centre

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Mansfield Shire Council has committed to the EarthCheck Sustainable Communities initiative (formally known as Green Globe) to benchmark our  environmental and social performance and develop a shared vision for the future.    This case study outlines the environmental strategy and benchmarking data designed to empower the community and create a sustainable future.

by EarthCheck

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This report presents the findings of an investigation into the ability of regional destinations to attract visitors into  the Australian countryside. The main objectives of the research were to:

  • Examine how tourists can be dispersed throughout regional Australia
  • Investigate the relevance of five selected theories to regional tourism development from the point of view of local decision-making
  • Assist in local investment decision making and provide a guide to future government policy through the development of a development potential index

by Peter Murphy and Chris Cooper

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Communities as Regional Destinations: A Development Potential Index

 

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