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Vision for Foodservice 2010

Categories: Food & Beverage, Oceania, Pacific, Private Sector, Report
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This report is based on previous research into the issues and trends affecting the global foodservice industry, and primary research undertaken throughout Australia. It provides an analysis of the trends and issues affecting the foodservice industry in a contemporary Australian context and recommendations for future development.

by Linda Roberts, Margaret Deery and Anne-Marie Hede

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Vision for Foodservice 2010

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Comparison of Condition Class, Point Sampling and Track Problem Assessment Methods in Assessing the Condition of Walking Tracks in New South Wales Protected Areas

Categories: Fauna, Flora, Land, Management, Monitoring & Evaluation, Oceania, Pacific, Planet, Private Sector, Report, Visitors
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This report is one in a series examining terrestrial ecological impacts of visitor use. The purpose of the field testing was to assess the utility of each method in terms of:ability to characterise track conditions and develop comprehensive track profilesease of application and staff time needed to apply each method potential to be used for long term monitoring and/or large scale detailed track inventories based on the consistency of the result obtained by different crews.

by Wendy Hill and Catherine Pickering

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Comparison of Condition Class, Point Sampling and Track Problem Assessment Methods in Assessing the Condition of Walking Tracks in New South Wales Protected Areas

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This study defines and explores the nature of impact creep within the context of two contrasting case studies. The methods applied in undertaking this study consisted of a literature review and development and distribution of questionnaires to visitors at Monkey Mia and an interview of managers at Monkey Mia and Tree Top Walk. The project considered impact creep relevant to both public and private facility developments.

by Amanda J. Smith and David Newsome

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Investigation into the Concept of and Factors Leading to Impact Creep and its Management

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Service Providers Perspective on Service Failures in the Tourism and Hospitality Industry

Categories: Case Study, Management, Monitoring & Evaluation, Private Sector, Report
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This report discusses the topic of service failure and recovery from the service providers perspective. Specifically, the report outlines the importance of recovery from the perspective of the service provider and the manner in which complaints and subsequent follow up to these complaints should be made.

by Beverley Sparks, Janet R McColl-Kennedy

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Service Providers Perspective on Service Failures in the Tourism and Hospitality Industry

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This report describes the quantitative research that builds on the results of the first stage of this study described in the report ‘Innovation Capability and Entrepreneurial Orientation Dimensions for Australian Hotels’. The study aimed to identify and understand the capabilities hotels require in order to be able to implement innovation successfully across all aspects of their business.

by Peter Balan and Noel Lindsay

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Innovation Capability and Entrepreneurial Orientation Dimensions for Australian Hotels: An Empirical Study

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This report presents the findings from a visitor survey carried out over a three-day period from Saturday 29 September to Monday 1 October 2001. Visitors aged 15 years and over were contacted at one of five sites  within Barrington Tops National Park, New South Wales, and invited to participate in the study. Those who agreed were given a questionnaire to complete themselves and mail back in a reply-paid envelope. A total of 556 questionnaires  were given out with 256 returned, resulting in a more than acceptable final response rate of 46%.

by David Archer and Tony Griffin

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Visitor Use and Satisfaction in Barrington Tops National Park

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This report presents results from visitor surveys conducted in Mungo National Park (NP). The visitor survey was conducted during two periods: the first phase was from 30 June to 22 July 2001, and the second was from 22 September to 14 October 2001. The survey was administered according to two methods: distribution by the National Parks and Wildlife Service (NPWS) rangers involved in the Discovery Tours program; and distribution through the park visitor centre.

by David Archer and Tony Griffin

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Study of Visitor Use and Satisfaction in Mungo National Park

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The Mt Kosciuszko alpine area is a major ecotourism destination, especially for summer day-walkers to the highest peak on the Australian continent. The popularity of this natural heritage not only vindicates the historical vision for its conservation but has also created a new conservation management imperative.

by Graeme L. Worboys and Catherine M. Pickering

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Managing the Kosciuszko Alpine Area: Conservation Milestones and Future Challenges

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As demand grows for tourism opportunities within Australian protected areas, partnerships are increasingly seen as the way forward in dealing with the variety of interests involved and ensuring that sustainability goals are pursued. Previous tourism partnership research has not made the most of opportunities to consult related literature from a broad range of disciplines and use associated theoretical developments as a basis for analysis. This technical report addresses this gap through a multi-disciplinary review of partnerships research to reconcile the often multifarious definitions of partnership and allied concepts, such as collaboration and cooperation, and the various meanings given to success, as well as to identify factors which might impact upon partnership success or failure.

by Jennifer Laing, Aggie Wegner, Susan Moore, Betty Weiler, Sharron Pfueller, Diane Lee, Jim Macbeth, Glen Croy and Michael Lockwood

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