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Credit: Mode Green on sustainablebrands.com

Technology has been quickly evolving into many markets such as clothing, food, health and home, and hotels are certainly no exception.

Many hotels are adopting technology that enables more engaging, customized and immersive guest experience; these systems have become a Trojan Horse for the hotel industry to embrace higher-tech sustainability practices.

Conservation is being increasingly embraced in hospitality, and it’s proving to be important to guests; a survey by Bouteco shows that “the youngest and oldest among us care most about sustainability when choosing a hotel.”

New technology is constantly enabling hotels to further reduce and manage their consumption while also engaging guests to be active participants. Previously, hotels would have to choose between sustainability or guest amenity initiatives with regards to technology, because the systems had separate function, cost, implementation and ROI.

Read the full article here.

By Bill Lally for Sustainable Brands

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Credit: Jeremy Smith on WTM

Last week, I spent a night in a hotel in Brussels that has taken a circular economy approach to redesigning the way its loyalty scheme works. Following on from my previous blog about how we in the industry can engage tourists by making them proud to be part of our efforts to promote sustainability, I want to look today at how rethinking the way such loyalty programmes operate could further help deliver on our aims.

Most people staying in a hotel – especially a city-based one – don’t just stay in the hotel. They wander out and explore. So why don’t hotels create partnerships with ethical shops, experiences, restaurants, low carbon transport alternatives and more in the neighbourhoods where they work. Such a ‘Hotel Eco Loyalty Programme’ (HELP) could provide me with discounts and incentives at these establishments and operators, helping me discover the city through them while supporting their efforts to assist the communities and environments where they work.

Read the full blog post here.

By JEREMY SMITH for WTM

 

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November 2015 – Discover the national park hotel that’s powered by cinnamon wood. Hiran Cooray, chairman of Jetwing Hotels, shares the initiatives that set standards for sustainable comfort and helped put Sri Lanka on a level playing field in the tourism industry. PATA Conversations Read more.

Three Sustainability Trends That Have Companies on Their Toes

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12 June 2015 – As a hospitality company that happens to have wings, customer expectations lead to our constant innovation. Listening to hundreds of other sustainability-focused leaders gathered at the 2015 Sustainable Brands Conference, some exciting trends are emerging. Sophia Mendelsohn Read more.

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European tourism professionals, accessibility experts and policymakers talk about the business case for accessible tourism and how destinations and enterprises can win more business by responding to market changes. The interviews were recorded at the European Conference, “Mind the Accessibility Gap. Re-Thinking Accessible Tourism in Europe” on 6th June 2014. Read more.

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In 2007, Elopak commissioned environmental consulting company, Bergfald & Co and Deloitte, to measure and audit its carbon footprint. Emission data from 13 manufacturing units and 40 sales offices were assessed. With this knowledge as a baseline, they drew up a commitment to reduce carbon emissions from operations by 15% by the end of 2010.

by www.rtcc.org

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Defining Business Commitment - Elopak: Packaging CO2

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Recognition and Management of Emotional Labour in the Tourism Industry

Categories: Case Study, Management, Oceania, Pacific, Private Sector, Public Sector, Report
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This project sought to extend the understanding of the emotional labour performed by service workers in the tourism industry, in order to identify more clearly the skills required to perform such labour and the management strategies which can support service workers in their client service work.

by Barbara Anderson, Chris Provis and Shirley Chappel

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Recognition and Management of Emotional Labour in the Tourism Industry

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Service Quality Enhancement: Identification, Development and Evaluation of Tools for Small to Medium Tourism Enterprises

Categories: Management, Manual, Monitoring & Evaluation, Oceania, Operations, Pacific, Private Sector
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This project gathers insights into small to medium tourism enterprise (SMTE) operators’ behaviours and attitudes toward service quality training and business performance improvement activities in general. This improved understanding is a key step toward developing more suitable service quality training tools for a SMTE sector that is generally reluctant to invest substantial resources to these activities. In particular, the project focused on identifying particular training or business performance improvement preferences for the hospitality sector, primarily in Queensland. This was achieved through a survey of 255 SMTE operators and a small-scale onsite evaluation of a prototypical service quality tool.

by Ken Butcher, Beverley Sparks, Grace Pan & Janet McColl-Kennedy

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Service Quality Enhancement: Identification, Development and Evaluation of Tools for Small to Medium Tourism Enterprises

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This report documents a multi-perspective investigation into the training needs of the hospitality and tourism industry in Australia.

by Paul A Whitelaw, Paul Barron, Jeremy Buultjens, Grant Cairncross and Michael Davidson

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Training Needs of the Hospitality Industry

 

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