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Certification/Accreditation


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Marketing

  • Inside One Designer’s Plan to Make Brand Logos More Eco-Friendly

      Ecobranding uses less ink without compromising the design.   Corporate logos are reproduced millions and billions of times, which means even the smallest logo tweaks can significantly change the amount of ink used. Now, one French designer has hatched an idea for a service to help redesign brand logos—indeed, the who brand-deployment process—to be more environmentally (and economically) friendly. more »
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  • How to communicate sustainability to guests? The 2017 NatGeo World Legacy Awards winners share their tips

      As part of our recent interview series with the National Geographic World Legacy Awards 2017 winners and finalists, we asked them: How do you communicate with guests about responsible practices? This post gathers the key lessons learned from the winners: Cayuga Collection from Costa Rica, Slovenia Tourist Board, The North Island Seychelles, The City of Santa Fe and The Lodge at more »
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  • When you talk about sustainable tourism, focus on it makes your guests’ experiences better

    by Jeremy Smith, Editor & Co-Founder, Travindy   The easiest way to understand why most people struggle to communicate sustainable tourism well, and to understand how to get it right, is to stop thinking about sustainable tourism. Instead, think about food. When you buy any food that comes in packaging, that packaging is covered with information. On the front, there’s more »
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  • PATA Gold Awards

    The PATA Grand Awards are presented to outstanding entries in four principal categories: Marketing; Education and Training; Environment; and Heritage & Culture. The Pacific Asia Travel Association Gold Awards recognises exceptional achievement in a variety of endeavours, acknowledging and rewarding the very best that the Asia Pacific’s travel industry has to offer. The winning projects set industry standards for excellence and innovation, serving as more »
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  • Tourism Supporting Biodiversity: A Manual on applying the CBD Guidelines on Biodiversity and Tourism Development.

    A healthy natural environment is one of the world’s most important tourism attractions, and that visiting nature serves to heighten awareness of its intrinsic value for us all, a new manual launched by the Secretariat of the Convention on Biological Diversity (CBD) presents guidelines on sustainable tourism and management. Geared towards being both practical and accessible, Tourism Supporting Biodiversity: A Manual more »
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  • Langham Hotels’ Sustainable X’mas Trees 2015

    In the spirit of sustainability and re-cycling, the hotels under the Langham Hospitality Group have all come together and created their very own sustainable Christmas tree. Check them out!  
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  • Food Waste, What a Waste!

    Reducing food waste is becoming a key practice for sustainable tourism. Watch this short video about the problem of food waste: When food is wasted, other resources are wasted as well: water, energy, time, manpower, land, fertilizer, fuel and packaging, as well as money put into growing, preparing, storing, transporting, and cooking the food. A recent study in the UK calculated more »
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  • Communicating Sustainability

    You might be a champion of sustainability and your tourism business might be addressing all sustainability issues – environmental, social and economical, but do customers know it? Communicating sustainability practices is important both for educating the visitors of solutions to problems and for marketing – telling a story to customers can change their experience for the better. While some might more »
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  • Discover Germany – Sustainable Tourism

    More and more travelers are heading for cities that promote environmentally friendly transport, renewable energy, and restaurants that serve food from sustainable sources. We take you to Hamburg, Neumarkt, and Freiburg. DW Read more.
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  • Why Hotel Eco-Labels Don’t Work

    Hotel eco-labels and sustainability certification schemes are blossoming in all corners of the tourism world. Do they work? Peter Berg Schmidt. Read more.
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  • How Greenloons Is Helping People Book Responsible Travel Experiences

    April 18 2014 – Are you an ethical traveler? Irene Lane of Greenloons helps us wade through the marketing jargon to discover which tour operators are actually eco-friendly and sustainable (and how to tell the difference between the two). Jessica Festa Read more.
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  • Get Your Boots On: The Spectacular Transcaucasian Trail is Open!

      November 05 2015 – The incomparable Transcaucasian Trail, a hiking route across the Caucasus Mountains from the Black Sea to the Caspian, was launched on Responsible Travel Day of the World Travel Market. Katie Ruth Davies Read more.
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  • Canada’s aboriginal tourism: It doesn’t get much more traditional than this

      October 26 2015 – It’s a chilly evening in late March and I’m standing inside the traditional wooden longhouse at the Hôtel-Musée Premières Nations in Wendake, Que., a cup of tart rhubarb cordial in my hand. Despite the cold it’s cozy in the dim space and the longhouse sleeping platforms look inviting, but I’m not here to stay tonight. more »
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  • Is Nepal now ready for tourists? Interview with Raj Gyawali, Nepal Now

    October 21 2015 – Following the earthquake that struck Nepal earlier this year, many in the country’s tourism industry, supported by friends and colleagues from around the world, began to collaborate on ideas and solutions for how to get its tourism industry back on its feet as quickly as possible. Jeremy Smith Read more.  
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  • Women’s places: the fight for gender equality in tourism

      October 11 2015 – On the slopes of Mount Meru in northern Tanzania, Fatima Faraji welcomes guests to her 20-acre coffee plantation, where she harvests only the fullest cherry-red arabica berries. Hand-picked by a team of experienced women, the coffee is pulped and processed on site the same day. Hilary Tagg Read more.
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  • New study shows greenwashing by hotels spoils reputation with guests

      October 07 2015 – Writing in the Journal of Contemporary Hospitality Management, Washington State University hospitality researchers Imran Rahman, Jeongdoo Park and Christina Geng-qing Chi investigate what impact hotels engaging in greenwashing has on their reputation with their guests. Jeremy Smith Read more.
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  • Air New Zealand

    Air New Zealand has embarked on significant environmental management programmes that involve all areas of their operations, including airline engineering, marketing, staff, suppliers, customers, tourists and external partners. Over the past eight years, Air New Zealand has achieved a 15% reduction in carbon emissions during a period when their business was growing. Download
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  • Peaks of the Balkans – Municipality of Peja, Albania, Kosovo, Montenegro

    In the region known as the Great Dinaric Alps, representatives from the local and national governments of Albania, Kosovo, and Montenegro, along with tourism organisations, have created the Peaks of the Balkans (PoB) transnational hiking trail with the goal of opening both minds and borders. Download
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  • Tourism Satellite Accounts 2007-08: Summary Spreadsheets

    The Tourism Satellite Accounts 2007-08 Summary Spreadsheets provide each of Australia’s states and territories with comprehensive data on the economic impacts of visitor expenditure on their economies. The research has been undertaken by STCRC to help inform policy and planning initiatives for the three tiers of government and provide data for tourism industry representative bodies and tourism operators to support more »
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  • Tourism Satellite Accounts 2006/07 Summary Spreadsheets

    The Tourism Satellite Accounts 2007-08 Summary Spreadsheets provide each of Australia’s states and territories with comprehensive data on the economic impacts of visitor expenditure on their economies. The research has been undertaken by STCRC to help inform policy and planning initiatives for the three tiers of government and provide data for tourism industry representative bodies and tourism operators to support more »
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  • Sustainable Regional Tourism Destinations: Best practice for Management, Development and Marketing

    This report presents findings of a three-year research project undertaken to determine what regional tourism stakeholders have learnt from practice, and what they consider to have contributed to best practice, for the sustainable planning, management, development and marketing of regional tourism destinations in Australia. by Meredith Wray, Dianne Dredge, Carmen Cox, Jeremy Buultjens, Mary Hollick, Diane Lee, Michael Pearlman, Carol Lacroix more »
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  • Indigenous Community Festivals – Top End: An Evaluation Using Encore Event Evaluation Kit

    For the last 20 years, annual festivals of varying sizes have been held by a number of indigenous communities in the Northern Territory’s Top End. Until now little analysis has been conducted of their planning, organisation, management, marketing and contribution to tourism. This study analyses data collected from attendees at five small community festivals in the Northern Territory’s Top End. more »
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  • Characteristics of Touring Holiday-Makers in Australia

    This study examines the geodemographic and psychographic characteristics of touring holiday-makers in Australia. The results have implications for segmentation, targeting and promotions in relation to touring holidays and suggest a need for a differentiated marketing strategy. by John Gountas and Sandra Gountas Download
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  • Paper – Effects of Advertising on Tourism Demand: An Econometric Study

    The objective of this study was to quantify the long-term effects of advertising on tourism demand. A single equation demand model is specified which includes advertising as an explanatory variable along with other economic determinants of demand, prices and incomes. by Sarath Divisekera and Nada Kulendran Download
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  • Australian Tourism Marketing Expenditure Elasticity Estimates

    The objective of this study was to quantify the effects of marketing expenditure by the Australian Tourist Commission, integrated into Tourism Australia (TA) from 1 July 1994. Co-integration analysis and dynamic  modelling approach are used to estimate the elasticity of income, price, price of substitute, cost of travel and marketing expenditure for Australia’s four major tourism markets: USA, Japan, UK more »
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  • Essential Australia: Towards a Thematic Framework for the Interpretation of Cultural Heritage Sites in Tourism

    The principle aim of this study was to develop a set of themes for the  interpretation, marketing and development of cultural heritage tourism products and services in Australia. Ultimately the framework will be used by a wide range of heritage tourism operators and managers. A user-friendly kit will assist these groups to use the framework to create engaging heritage tourism more »
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  • Climate Change and Canada’s Municipal Destination Marketing Organizations

    In 2009 The Icarus Foundation, led by Dr. Rachel Dodds, conducted a survey of Canada’s municipal Destination Marketing Organizations (DMOs) to determine their levels of awareness and action with regard to climate change.    This summary outlines the findings of the survey, along with opportunities for the Canadian Tourism Industry to provide guidance on climate change initiatives to DMOs. by Dr. more »
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  • Restaurants As A Contributor To Tourist Destination Attractiveness: Phase Two – Consumer Interviews

    Although food and wine is an important dimension of the tourism industry, little research has been conducted into the nature or role of restaurant experiences in adding to the tourism product. This study delves into the beliefs, values and attitudes of consumers to ascertain what they value and why. by Beverley Sparks, Karen Wildman, John Bowen Download
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  • Restaurants As A Contributor To Tourist Destination Attractiveness: Phase One – Expert Interviews

    A three-phase project aims to develop a greater understanding of the contribution of the restaurant sector to a tourist destinations attractiveness. This report details the beliefs, opinions and attitudes of leading Australian experts in the food, wine and tourism industries. by Beverley Sparks, Karen Wildman, John Bowen Download
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  • Restaurants As A Contributor To A Tourist Destination’s Attractiveness: Phase Three (Part II) Market Segments

    This report aims to develop a better understanding of the contribution of the restaurant sector to a tourist destination’s attractiveness. Specifically, this report identifies and describes three types of market segments, the ‘Young Market’, the ‘Affluent Market’, and the ‘Mature Market’, that value culinary experiences, and are influenced in their travel destination choice by the type of culinary prospects a more »
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  • Restaurants As A Contributor To A Tourist Destination’s Attractiveness: Phase Three (Part I) Consumer Report

    This report aims to develop a better understanding of the contribution of the restaurant sector destination’s attractiveness. It explores in detail consumers’ perceptions, values and opinions in they value in a restaurant when on holiday and why. Specifically, the report investigates consumers’ patterns, the influence of various information sources on tourists’ restaurant choice, as well as reasons for dining out more »
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  • The Integrated Pre-Visit Communication Audit: Workbook with Questionnaire and Summary Tables

    As a result of the increasing influence of tourism, natural and protected area management continues to evolve from management primarily focused around on-site management and conservation to one that more broadly encompasses a greater range of holistic recreation and tourism experiences. In dealing with this evolution national parks and protected area managers are now required to balance on-site interpretation activities more »
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  • The Integrated Pre-Visit Communication Audit: A User Guide

    As a result of the increasing influence of tourism, natural and protected area management continues to evolve from management primarily focused around on-site management and conservation to one that more broadly encompasses a greater range of holistic recreation and tourism experiences. In dealing with this evolution national parks and protected area managers are now required to balance on-site interpretation activities more »
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  • Marketing of Protected Areas as a Tool to Influence Visitors’ Pre-Visit Decisions

    This report focuses on the issues salient to developing and implementing pre-visit communications in the context of protected area marketing and management. Establishing experience and behavioural expectations prior to visiting a protected area is central to ultimate visitor satisfaction as well as environmental protection. In designing pre-visit communication that promotes park and protected area visitation, as well as shapes behavioural more »
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  • Sustainable Regions Executive Summary: Airlie Beach, Mackay Region, North Stradbroke Island & Winton

    In responding to global concern over climate change, Queensland is moving to become a world-leading ‘guilt-free’ destination. Tourism Queensland is working towards building sustainable destinations and supporting global best practice in tourism through its Sustainable Regions program. Prepared by EarthCheck, this Final Report signifies the conclusion of the Sustainable Regions pilot program delivered in five regions: Airlie Beach, Magnetic Island, more »
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  • Ready, Set, Go! Factsheet: Cash Flow

    When a crisis event first affects your business, it’s important to develop or revise your budget. Budgets are the expected future activities of a business, measured in financial terms. They are a kind of financial summary of all anticipated plans and actions for the business such as marketing, staffing, human resources and operations. by EC3 Global, University of Queensland School more »
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  • Cycle Tourism in Australia: an investigation into its size and scope

    This report attempts to provide an indicative estimate of the size and scope of cycle tourism in Australia. First, the report outlines the key facilitators of cycle tourism before outlining the market segments that can be considered part of cycle tourism, and provides an analysis of the size and scale of cycle tourism internationally. The report then outlines the potential more »
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  • Cycle Tourism and South Australia Destination Marketing

    A network research project was undertaken to analyse cycle tourist travel propensity, motivations, travel behaviour, preferred destination attributes and cyclists’ perceptions of South Australia as a cycle tourism destination. The purpose of the project was to assist the South Australian Tourism Commission to better understand the cycle tourism market and the potential degree of fit with South Australian destination marketing more »
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  • Users Are Doing it for themselves: How Consumer-generated Content is Changing the Face of Tourism Marketing

    This booklet is an industry summary of the full report Consumer-Generated Web-based Tourism Marketing , containing references, methodology and detailed findings from the he project. With the rising popularity of sites that contain content submitted by real travellers (e.g. TripAdvisor, Lonely Planet, and social networking sites such as MySpace and YouTube), the ways that travellers search for, view and evaluate travel information is potentially more »
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  • Consumer-generated Web-based Tourism Marketing

    With the rising popularity of sites that contain content submitted by real travellers (e.g. TripAdvisor, Lonely Planet, and social networking sites such as MySpace and YouTube), the ways that travellers search for, view and evaluate travel information is potentially changing. This study investigated how travel-related User-Generated Content (UGC) web sites (also known as Web 2.0 sites) were being used by more »
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  • Regional Visitation to Melbourne and its Metropolitan Parks, Cultural Assets and Bays

    The main objectives of this project are to examine regional visitation to Melbourne and its metropolitan parks, to study the main factors that could function as constraints to such visitation and to produce a number of  recommendations, so as to enhance visitation in the future. Parks in this study include those metropolitan parks operated by Parks Victoria in the suburbs more »
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  • Natural Partnership: Making National Parks a Tourism Priority

    The broad purpose of this report is to contribute to the general goal of ‘making national parks and other protected areas a national tourism priority’. National parks and other protected areas need to be recognised as major assets for Australian tourism, both domestic and international. by Tony Griffin and Megan Vacaflores Download
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  • Small and Medium Tourism Enterprises: The Identification of Good Practice

    The report is based on the analysis of the submissions of winners of 2001 State and Territory tourism awards. Interviews have also been conducted with the selected firms and the Executive Officers of some of the key  industry associations to help verify the findings of the study. by John Breen, Sue Bergin-Seers, Leo Jago and Jack Carlsen Download
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  • World Heritage Icon Value: Contribution of World Heritage Branding to Nature Tourism

    World Heritage listing signifies globally outstanding natural and/or cultural heritage: a “top brand” in marketing terms. Does this branding as heritage icons confer economic value through increased tourism expenditure at World Heritage Areas, pre- and post listing, with unlisted but comparable destinations nearby. by Ralf Buckley Download
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  • Sustainability Practices and Awards and Accreditation Programs in the Tourism Industry

    This study was driven by Tourism Victoria’s commitment to sustainable tourism and the need to better understand the tourists’ views of operator environmental programs and practices. The project explored perceptions of the sustainability practices of tourism businesses; the value or importance of these practices; and the impact that the employment of such strategies has on consumer decision making. Tourism Awards more »
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  • Visitor Monitoring in Mountain Parks and Resorts: Summer Mountain Tourism, Victoria

    This report examines the current and potential market for summer mountain tourism. It aims to satisfy the expectations of these markets by providing the type of experiences and activities that best meets their needs while maintaining the environmental integrity of these mountain regions. In preserving the unique resources of the mountain regions, the nature of the market must be understood more »
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  • Building Sustainable Mountain Communities: Issues and Insights

    The primary aim of this study is to explore the feasibility of mountain resorts as sustainable year-round tourism destinations. To meet this aim, two studies were conducted. Firstly, an examination of the supply side perspective of mountain resort operations was seen as a useful starting point in determining the desire for and ability to provide year-round offerings at one resort more »
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  • Trends in Protected Areas

    This study relied mainly on secondary data sourced directly from previous research projects conducted by STCRC in protected areas in Australia to review the management and visitor trends in national parks and other protected areas to review management practices, visitors, economic benefits, environmental impacts, education and interpretation and destinations marketing. An expert consultation was conducted to identify the trends in more »
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  • Leveraging a Mega-Event when not the Host City: Lessons from Pre-Olympic Training

    The goal of this research is to gain a better understanding of how to leverage sport as a tool in the place of marketing strategy to develop the local economy.  This study investigates the policy process in sport and place marketing strategies by examining the planning, marketing, and implementation of pre-Games training for the Sydney 2000 Olympic Games. In 2000, more »
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  • Setting a Research Agenda for Accessible Tourism

    On 12 July 2005, a Sustainable Tourism Cooperative Research Centre Research workshop was held at the New South Wales Department of State and Regional Development, titled Setting a Research Agenda for Disability and Tourism. The workshop looked at the state of the field from the perspectives of supply, demand and  regulation/coordination research and accessible tourism industry practice. by Simon Darcy more »
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  • Developing Business Case Studies for Accessible Tourism

    The aim of the research was to bring the insights and interdisciplinary expertise of the research team to develop best business practice case studies in accessible tourism. This project builds upon the STCRC-funded workshop held on 12 July 2005: Sydney—Setting a Research Agenda for Accessible Tourism. Key findings are contained in the subsequent report (Darcy, 2006). This research project seeks more »
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  • Accessible Tourism Research Snapshot

    This document profiles key research into the field of disability and accessible tourism perspectives, a growing industry sector in Australia. It has been prepared to synthesise STCRC’s research in this area and to provide an easily digestible insight into the dynamics of this tourism segment. STCRC is confident this document and the individual research projects can be used to drive new more »
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  • Sustainable Marketing of Tourism in Protected Areas: Moving Forward

    This study uses the available literature and industry input to develop a set of guiding principles for achieving the sustainable marketing and promotion of visitation to national parks and other protected areas. Industry examples are used to highlight where and how these guiding principles are already being used as examples of good  practice, thereby offering guidance to others. by Stephen more »
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  • Promoting Persuasion in Protected Areas: A guide for Managers who want to use Strategic Communication to Influence Visitor Behaviour

    The purpose of Promoting Persuasion in Protected Areas is to help protected area managers make better decisions and to achieve greater success in their use of communication to influence visitor behaviour. Many managers, and some tourism operators, see this as an important part of their job. While others can learn and apply the approach outlined in this manual, and while more »
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  • Yield Management Through Enhanced Value Creation: Examination of a Regional Tourism Project

    This report investigates methods to detect and improve value for tourism businesses and for the tourists. The results can assist industry in identifying examples of operations management that can enhance the perceived value of a product/service, but also those areas that are not necessarily key performance variables in the perceptions of tourists. Such results will assist in guiding the capacity more »
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  • Understanding Visitor Perspectives on Wildlife Tourism

    Visitors are an integral element of any tourism product or service. This report provides detailed, reliable and relevant information on visitors needed to provide a sustainable tourism activity that provides a quality experience for visitors. by Gianna Moscardo, Barbara Woods and Tanya Greenwood Download
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  • Understanding Tourism Wildlife Interactions: Visitor Market Analysis

    This report presents the findings of two years of research into visitor perspectives of wildlife tourism in Australia and New Zealand. In a first for the field of wildlife tourism, this large-sample research combines a series of case studies, covering a range of settings, tourism styles and target species, using a standard set of  questions. by Gianna Moscardo and Rebecca more »
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  • Tasmanian Wildlife Tourism Inventory: Developing an Inventory of Wildlife Viewing Opportunities

    A key objective of this project was to identify and map core wildlife tourism viewing opportunities across Tasmania. The resulting database includes 110 operators, 140 different wildlife tours and around 220 species. by Lorne Kriwoken, Stuart Lennox and Claire Ellis Download
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  • Role of Wildlife Icons as Major Tourist Attractions: Case Studies – Monkey Mia Dolphins and Hervey Bay Whale Watching

    This study investigated the issues surrounding iconic wildlife in terms of both visitor perceptions and experiences and also in terms of the economic contribution of visitors to the destination. The methods employed consisted of a literature review and development and distribution of questionnaires to visitors and tour operators  and an interview of managers at Monkey Mia, Western Australia and Hervey more »
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  • Practices, Needs and Attitudes of Bird-Watching Tourists in Australia

    This study aimed to: investigate the diversity and common features amongst bird-watching tourists; determine what bird-watchers, and sub-groupings of bird-watchers, most wish to see and do in Australia; investigate the role of the tourism industry in bird-watching and investigate bird-watchers’ opinions and practices in relation to conservation aspects. by Ronda Green and Darryl Jones Download  
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  • An Analysis of the Domestic Wildlife Tourism Market in Australia

    This report considers the role of wildlife tourism in the Australian domestic market through a study based on a telephone interview survey of 1356 respondents from all over Australia. The aims of this study were to assess the role and significance of wildlife experiences within the Australian domestic tourism market; establish a typology of domestic wildlife tourists through market segmentation more »
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  • Tourism and Destination Branding Report

    The research in this report was an investigation of the criteria pertinent to establishing a destination brand. The research project investigated the role of destination brand and image as a motivator for destination vacation choice.  The project made a comparison of two destinations, the Gold Coast and Melbourne, Australia. by Hugh Wilkins, Bill Merrilees, Carmen Herington Download  
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Monitoring & Evaluation

  • How to communicate sustainability to guests? The 2017 NatGeo World Legacy Awards winners share their tips

      As part of our recent interview series with the National Geographic World Legacy Awards 2017 winners and finalists, we asked them: How do you communicate with guests about responsible practices? This post gathers the key lessons learned from the winners: Cayuga Collection from Costa Rica, Slovenia Tourist Board, The North Island Seychelles, The City of Santa Fe and The Lodge at more »
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  • Plastic pollution doesn’t just make for an ugly beach day. It’s contaminating our food chain

      There’s a big lie about plastic — that you can throw it away. But that’s not true; there is no “away.” Plastic bottles, plastic bags, snack wrappers, foam takeout containers, foam coffee cups, packing materials: these common, everyday items make up 85% of our waste stream. These items aren’t biodegradable and our ability to recycle them is limited.   more »
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  • International Day for Biological Diversity 2017

      Biodiversity and Sustainable Tourism   This theme has been chosen to coincide with the observance of 2017 as the International Year of Sustainable Tourism for Development as proclaimed by the United Nations General Assembly in its Resolution 70/193 and for which the United Nations World Tourism Organization is providing leadership. Biodiversity, at the level of species and ecosystems, provides more »
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  • Shining new light on green events

      With the PATA Annual Summit 2017 in Sri Lanka now under way it’s a timely opportunity to remind you about the importance of implementing sustainable practices at conferences, events and exhibitions. Here are several ways to evaluate your environmental footprint:   Focus Referring to the PATA’s Responsible Business Travel Guidelines, choose one aspect from each phase of your trip more »
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  • With Government in Retreat, Companies Step Up on Emissions

      The Trump administration may be pondering a retreat from the United States’ climate commitments, but corporate America is moving ahead with its own emissions goals. Nearly half of the Fortune 500 biggest companies in the United States have now set targets to shrink their carbon footprints, according to a report published Tuesday by environmental organizations that monitor corporate emissions more »
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  • Forget ‘developing’ poor countries, it’s time to ‘de-develop’ rich countries

      This week, heads of state are gathering in New York to sign the UN’s new sustainable development goals (SDGs). The main objective is to eradicate poverty by 2030. Beyoncé, One Direction and Malala are on board. It’s set to be a monumental international celebration. Given all the fanfare, one might think the SDGs are about to offer a fresh more »
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  • PATA Celebrates Earth Day 2017 – Everyone can be a hero

    Since this year’s Earth Day falls on a weekend, PATA decided to celebrate a little early. For this year’s Earth Day, our Green Team invited Mr Poonyos Kumpolkunjana, founder of Paper Ranger a local Bangkok non-profit, to give our team a workshop, titled, “Everyone can be a hero.”   On Tuesday, 18 April, Mr. Kumpolkunjana came to the PATA Engagement Hub more »
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  • Think before you print – Your paperless office

      Earth Day, Saturday, 22 April, is all about environmental protection.   We’ve all heard about the 3Rs (reduce, reuse, recycle), which help to reduce pollution caused by waste, conserve natural resources, save energy and reduce greenhouse gas emissions.   Many industries, including the tourism sector, are big contributors to environmental pollution; however, with proper waste management, a business can more »
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  • Save the planet one query at a time with Ecosia: the search engine that plants trees

    Unhappy with the amount of money Google is making off of your searches? How about a search engine that promises to plant trees every time you search That’s the idea behind Ecosia, an eco-friendly search engine that has vowed to spend its extra revenue on planting trees in Africa and elsewhere. It’s no small amount either: about 80 percent of the search more »
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  • What Happens to Half-Used Hotel Soap?

      Ever wondered what happens to the half-used bars of soap you leave behind after overnight stays in hotels? In some cases, the soap gets recycled, thanks to a nonprofit named Clean the World. The organization, which is based in Orlando, Florida, works with hotel partners to collect used soaps and recycle them for distribution to those in need. Since more »
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  • Tips on Customer Service

      By Dr. Peter Tarlow. From Tourism & More, Inc.     As of the writing of this article, Europe continues to have multiple terrorism attacks.  Tourism & More sends its prayers to all those who are victims of terrorism No matter in what area of tourism you may be, the simple fact is that tourism is a customer-oriented business.  Without customer service, more »
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  • Tour operators motivated by UNWTO’s sustainability campaign

    The $1.2 trillion travel industry, which moves more than a billion international travelers around the globe each year, has both the opportunity and the responsibility to contribute to cleaner, greener and more respectful travel practices, according to the United Nations World Tourism Organization (UNWTO). And with that in mind, for 2017 the organization has launched a yearlong “Travel. Enjoy. Respect.” more »
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  • Sustainable corporations perform better financially, report finds

    A report from CDP finds that S&P 500 companies with sustainability strategies are outperforming the other companies on the index. Photograph: Lucas Jackson/Reuters   Analysis of S&P 500 companies finds that corporations with sustainability strategies outperform others on the index A new report by nonprofit CDP, released Tuesday, provides some of the first evidence of a link between business leadership more »
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  • Video release by Green Fins for environmental briefings

    By sharing their knowledge and their passion, the diving industry has recently guided the development of nine brand new “Green Fins How-to-videos”, designed to guide business managers how to easily implement the Code of Conduct and to show divers exactly what they should expect from an environmentally friendly dive centre. They will be completely free for anyone to see and more »
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  • Surprising Ways Your Vacation Can Impact The Environment

      What happens on vacation stays on vacation, right? Well, if you’re talking about the impact of your vacation footprint, almost the exact opposite is true. We’ve partnered with Harrah’s Resort SoCal to share some surprising stats about how you’re expending energy on your trips ― and exactly how you can make a difference the next time you travel.   more »
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  • Why businesses should lead on climate action

    Courtesy of Ecova Corporations with a global view are taking seriously their role as leaders in climate action. With COP21 and COP22 serving as launch pads in the fight against climate change, corporations with a global view are taking seriously their role as leaders in climate action. Despite uncertainty here in the United States, businesses are forging ahead with plans more »
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  • This Machine Crushes Beer Bottles Into Sand For Beaches

    In case you didn’t know, apparently there is a shortage of sand in the world. Since sand is used in a variety of industries, ranging from construction where it is used in mortar, plaster, concrete, asphalt, as well as being used in the pharmaceutical industry, safe to say that it is a very important resource. This is why over in more »
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  • Reduce your holiday carbon emissions

      Did you know that one long haul return flight can produce more carbon dioxide per passenger than the average UK motorist in one year? You can follow these easy steps to lower your carbon footprint during the holidays. Make the best of your experience and help to save our planet:   Before you leave: Pack light. The more weight more »
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  • How to develop Greek tourism sustainably – Interview with Ioannis Pappas

    by Anula Galewska Dr Ioannis Pappas, CEO of Green Evolution SA, Member of the Board and Country Representative of the Global Sustainable Tourism Council, is an experienced professional engineer, with over 25 years of work in several fields of science, focusing on sustainability for tourism, energy and environmental efficiency in infrastructure and buildings, auditing or advising in standardization of companies more »
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  • The Social Cost of Carbon

    Estimating the Benefits of Reducing Greenhouse Gas Emissions EPA and other federal agencies use estimates of the social cost of carbon (SC-CO2) to value the climate impacts of rulemakings. The SC-CO2 is a measure, in dollars, of the long-term damage done by a ton of carbon dioxide (CO2) emissions in a given year.  This dollar figure also represents the value of more »
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  • Less than half of hotels share green practices on website according to new global survey

    Hotels and other lodges around the world are increasingly conducting sustainability initiatives in their establishments, according to a new survey, yet most didn’t share information about what they do on their website. The Green Lodging Trends Report 2016 has been released Green Lodging News and Greenview. The report is based on data from more than 2,000 hotels in 44 countries and covers more »
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  • Trash or Cash: How to Reduce Waste

    Waste disposal is expensive – for your pocket and for our planet, our only home. According to Green Hotelier’s “Waste Management,” a hotel guest generates about 1kg (2lb) of waste per night, more than half of it in paper, plastic and cardboard. In addition to negative environmental impact, minimizing the amount of waste a business produces is important because waste has rising more »
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  • Food Excess: the Neglected Issue in the Hospitality Industry

    The problem is so seriously ignored that it’s not included in the criteria for the most advanced green hotel certification schemes. And it can cause tremendous damage to a hotel’s income statement. Too often considered as a necessary evil by hoteliers, food waste is the elephant in the room that the vast majority of operators still try hard to ignore. more »
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  • Tourism Supporting Biodiversity: A Manual on applying the CBD Guidelines on Biodiversity and Tourism Development.

    A healthy natural environment is one of the world’s most important tourism attractions, and that visiting nature serves to heighten awareness of its intrinsic value for us all, a new manual launched by the Secretariat of the Convention on Biological Diversity (CBD) presents guidelines on sustainable tourism and management. Geared towards being both practical and accessible, Tourism Supporting Biodiversity: A Manual more »
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  • Discover Germany – Sustainable Tourism

    More and more travelers are heading for cities that promote environmentally friendly transport, renewable energy, and restaurants that serve food from sustainable sources. We take you to Hamburg, Neumarkt, and Freiburg. DW Read more.
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  • Drought-hit central western Queensland communities look to build resilient future

    November 24 2015 – Despite unprecedented drought across a vast area of outback Queensland, a group of local councils has embarked on a long-term planning project aimed at building resilient communities to withstand future dry times and economic challenges. Chrissy Arthur Read more.
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  • The Quest to Build the World’s Most Sustainable Town in the Middle of the Panamanian Jungle

    It’s 10 am on a Tuesday in the Tres Brazos jungle, a jagged two-hour trek outside Panama City, where a handful of American twentysomethings have been awake and working since sunrise. Aaron Prairie leads a group of biology students on a nature hike, using a machete to hack his way through an overgrown trail. Max Cooper cuts long strips of more »
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  • The Last of the Pink Dolphins

    With the number of these unique mammals plummeting due to development, land reclamation and pollution, now is the time to see them before it’s too late. When Simon Holliday jumped into the water to swim from Hong Kong to Macau on 24 May 2014, he was feeling anything but ready. Kate Springer Read more.
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  • Tourism Leakage – this is how little your money contributes locally!

    Have you ever heard of tourism leakage? You will be surprised to learn how little of your holiday expenses actually remain to benefit the local community. This is especially an issue in low-resource settings. This article explores why this is so, and why tourism leakage is problematic. Peter Berg Schmidt. Read more.
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  • Responsible Tourism Toolkit – Part 1 Energy Saving Tips

    We all know that becoming more energy efficient as a tourism business doesn’t just make business sense by reducing your operational costs, but also helps to minimise and reduce the environmental impact of your business. by Dr. Louise de Waal
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  • World’s largest ocean cleanup operation one step closer to launch

      November 13 2015 – A crowdfunded 100km-long boom to clean up a vast expanse of plastic rubbish in the Pacific is one step closer to reality after successful tests of a scaled-down prototype in the Netherlands last week. Further trials off the Dutch and Japanese coasts are now slated to begin in the new year. Arthur Neslen Read more.
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  • Reducing traffic congestion, carbon emissions and accidents while increasing travel speed

    November 12, 2015 – Intelligent Mobility is an integrated approach towards achieving the global transportation industry’s three key goals of safer, cleaner and leaner mobility through creating vehicles that promote an eco-driving experience, are insulated from crash fatalities and are tuned to combat congestion. Read more.
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  • The sustainable vegetables that thrive on a diet of fish poo

    November 10 2015 – Who needs soil when you have a fish tank? “Aquaponics” combines growing plants in water, or hydroponics, with fish cultivation, or aquaculture. It’s a symbiotic process that has its roots in Asian farming practices reaching back thousands of years. Brain Snyder Read more.
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  • Get Your Boots On: The Spectacular Transcaucasian Trail is Open!

      November 05 2015 – The incomparable Transcaucasian Trail, a hiking route across the Caucasus Mountains from the Black Sea to the Caspian, was launched on Responsible Travel Day of the World Travel Market. Katie Ruth Davies Read more.
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  • Turning to Travel for Marine Conservation

      November 2015 – Can the travel industry have an impact on saving Asia Pacific’s shark population from extinction? Dr. Andy Cornish, shark & ray initiative leader at WWF International, draws the connection between tourism and marine conservation. PATA Conversations Read more.
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  • Is Sustainable Comfort the Future of Ecotourism?

      November 2015 – Discover the national park hotel that’s powered by cinnamon wood. Hiran Cooray, chairman of Jetwing Hotels, shares the initiatives that set standards for sustainable comfort and helped put Sri Lanka on a level playing field in the tourism industry. PATA Conversations Read more.
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  • Eco-Tourism Worth More to African Economies Than Trophy Hunting

    November 02 2015 – What can one do, except feel powerless and fume and wonder what is wrong with some people? And find another dentist besides Walter Palmer in Minneapolis? Palmer, of course, wounded Cecil, leaving him to suffer in death throes for 40 hours before killing him with a rifle shot. Michael Markarian Read more.
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  • Searching for Orangutan’s but Finding Hope for Borneo’s Endangered Wildlife

    November 03 2015 – “Hold it.” Hasri’s upheld hand tells us. He takes two soundless steps on the dried leaves of the lowland Borneo rainforest and listens. We pause for the strange sound to repeat itself among the jungle cicadas and morning calls of birds. David McGuire Read more.
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  • Is Diving the Key To Ecotourism Solutions?

    November 2015 – The economic benefits of travel can be tremendous, but what about the environmental impact? Chloë Harvey, a marine biologist and international coordinator of Green Fins at The Reef-World Foundation, explains why the diving industry could be the key to many ecotourism solutions. PATA Conversations. Read more.
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  • Patagonia’s controversial new national park

    November 02 2015 – “Pain?” asks Jorge Molina, my hiking guide. Yes, there is a little pain, but it’s too late for cold feet. Or, more accurately, it’s too late not to get cold feet, because we’re already shin-deep in a swift icy river. Graeme Greene Read more.
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  • Learn to identify animal traces with this app

    October 29 2015 – iTrack Wildlife is a mobile application to identify animal traces (concretely mammals), printed in the soil through their silhouettes and numerous photographs. Greenapps Read more.
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  • Tourists can’t tell if an attraction is bad for animals

    October 29 2015 – Wildlife attractions account for between 20 and 40 percent of all tourism worldwide, with 3.6 to six million people visiting these sites annually. The study found that every year two to four million tourists financially support attractions that aren’t good for animal welfare or conservation. Jeremy Smith Read more.
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  • Is Nepal now ready for tourists? Interview with Raj Gyawali, Nepal Now

    October 21 2015 – Following the earthquake that struck Nepal earlier this year, many in the country’s tourism industry, supported by friends and colleagues from around the world, began to collaborate on ideas and solutions for how to get its tourism industry back on its feet as quickly as possible. Jeremy Smith Read more.  
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  • Holidays Within A Few Hours Of Australia

    26 October 2015 – A marine reserve the size of California has just been declared around the tiny Micronesian islands of Palau. If you’re a diver, you’re smiling right now. In this massive reserve, the largest in the Pacific, there will be no fishing or mining, but plenty of world-class diving where fish, sharks, turtles and rays will be protected. more »
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  • Help whales around the world by answering a simple questionnaire

      October 19 2015 – Next week Travindy will be attending the inaugural Whale Heritage Sites Summit in the Azores. We’ve written about it before here – in essence the idea is to create a network of locations around the world that are the leaders when it comes to conservation of whales and offering great whale watching experiences. Jeremy Smith Read more.
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  • Why there’s no reason for industry to fear Balearics ecotax

      October 15 2015 – Last month Biel Barceló, the vice-president and tourism minister for the Balearics,  told a parliamentary hearing in the islands that the government would once again apply a tourist tax in 2016. The tax – termed an ‘eco-tax’ – will be spent on “environmental protection, sustainable tourism, the preservation and restoration of cultural heritage, improvement of infrastructure in more »
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  • Organic Village Scheme Set for Expansion

      October 15 2015 – The government has pitched the idea of developing the organic village scheme in a move to strengthen local communities and farmers. The scheme, organised through a partnership with the Organic Agriculture Association of Thailand, will launch in five provinces: Chiang Mai, Surin, Lampang, Phetchabun and Nakhon Pathom. PHUSADEE ARUNMAS Read more.  
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  • New study shows greenwashing by hotels spoils reputation with guests

      October 07 2015 – Writing in the Journal of Contemporary Hospitality Management, Washington State University hospitality researchers Imran Rahman, Jeongdoo Park and Christina Geng-qing Chi investigate what impact hotels engaging in greenwashing has on their reputation with their guests. Jeremy Smith Read more.
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  • Free Tool Compares Hotels’ Water, Carbon Footprints

      September 3 2015 – The hotel industry will be able to compare energy and water use, as well as carbon footprint, using a new tool from the Cornell University Center for Hospitality Research (CHR). Developed by researchers Howard Chong and Eric Ricaurte, the Hotel Sustainability Tool 2015 is available from the CHR at no charge. Environmental Leader Read more.  more »
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  • The rebirth of Mozambique’s natural treasure

      October 07 2015 – In 1962, six-year-old Vasco Galante was treated to his first cinema trip – to see Charlton Heston in the Hollywood epic, The Ten Commandments. But despite the blockbuster’s eye-popping sequences, the images that most impressed young Vasco came from a short advert shown before the film, which showcased the elephants, lions and buffalo in the verdant more »
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  • Remarks at the Opening of the 2015 Our Ocean Conference

    October 05 2015 – The words on the screen a few minutes ago, “We are killing ourselves,” it’s a dramatic and not insignificant statement.  But it has the virtue of being true.valwriting.net   I am passionate about the oceans because I’m passionate about life and the oceans are life.  We would not survive. John Kerry Read more.
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  • Bitter irony of UNWTO’s 1 Billion tourists – 1 billion opportunities campaign

    October 01 2015 – This year’s World Tourism Day theme ‘1 Billion Tourists – 1 Billion Opportunities’ sounds like a slogan for an advert to entice consumers to buy a product like a laundry detergent or hamburger. The UNWTO invites us to celebrate 1 billion tourist arrivals per year and the seemingly unlimited growth of the travel and tourism industry; more »
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  • Chile’s Altiplano Region Seeks Sustainable Tourism

    September 22 2015 – Chile’s altiplano or high plateau region, pounded by the sun of the Atacama desert, the driest place in the world, is home to dozens of indigenous communities struggling for subsistence by means of sustainable tourism initiatives that are not always that far removed from out-of-control capitalism. Marianela Jarroud Read more. 
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  • Inkaterra – Peru

    Founded in 1975, Inkaterra has grown into a scientific research and biodiversity conservation company operating five hotels in the Sanctuary of Machu Picchu and the Madre de Dios area of the Amazon rainforest. With the establishment of The Inkaterra Association (ITA), focused solely on biodiversity research, they continue to demonstrate their leadership in the conservation of Peru’s old growth rainforest, more »
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  • Chepu Adventures Ecolodge

    Sustainability is a mantra that beats quietly throughout Chepu, an off grid eco-lodge on Chiloe Island, built with sustainable materials. The owners constantly reinvest in eco technology not only to improve their footprints but also to educate guests. Herein lies the innovation. They have installed sensors in water and electric sources, and disseminate usage data to tablets in each bedroom. more »
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  • Basic Disaster and Earthquake Preparedness Advise for Hotels and other Tourism Businesses

    The terrible earthquake in Nepal once again highlighted the need for disaster preparedness. The tourism and especially the hotel industry have a special duty of care as they deal with large numbers of people who are often not familiar with their environment and the risks of their surroundings. There is no excuse for tourism businesses not to be as well more »
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  • ITP Welcomes New Member the Soneva Group

    At their Governing Council meeting in Berlin on 5th March 2014, the International Tourism Partnership was pleased to welcome its newest member – The Soneva Group. Based in the Maldives and Thailand, Soneva began life in 1995 when Eva and Sonu Shivdasani built Soneva Fushi – as well as their home – on the deserted island of Kunfunadhoo, later to more »
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  • Environmental Rating in Bali

    Water scarcity, beach management, the increasing numbers of tourists and the island’s limited carrying capacity are just some of the environmental issues facing Bali in Indonesia In 1996, triggered by concerns about Bali’s environmental problems and the issues surrounding tourism development, the Wisnu Foundation ‘(a Bali based environmental organisation) set about developing an evaluation system by which hotels can be more »
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  • Bali: Going with the Flow

    The shortage of water in Bali presents significant challenges for the hospitality industry. It’s time for hoteliers to take the lead in ensuring that there is enough to go round, says Elizabeth Mistry There are many words for water on the Indonesian island of Bali. Yeh, the most widely used Balinese term, refers to everyday water. Amerta is the mythical more »
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  • The Maldives, a Sinking Paradise

    With its turquoise waters and palm-fringed beaches, the Maldives may look like the epitome of a “paradise” destination, but rising seas are forcing the islands and the tourism industry on which its future depends to find sustainable solutions Estimates from the United Nations (UN) predict that sea levels will rise by 28cm-58cm by the end of the century (based on more »
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  • The Great Barrier Reef: Working Together to Keep it Great

    The Great Barrier Reef in Australia was the first reef to be recognised by UNESCO as a World Heritage Site and is one of the seven natural wonders of the world While coral reefs generally are very sensitive to climate change, the Great Barrier Reef is extremely resilient due to its size, diversity and charismatic fauna, which are vital to more »
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  • SLOW LIFE Symposium 2014 Addresses Sustainable Fishing in the Maldives

    On 16th November, delegates at the fifth SLOW LIFE Symposium, hosted at Soneva Fushi pledged their immediate and continued support to secure the future of sustainable fishing in the Maldives Responding to a direct request from the Maldivian Minister for Fisheries, Mohamed Shainee, to make the country’s existing sustainable fishing practices viable long-term, delegates have agreed to ongoing actions to more »
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  • The Power of Partnerships

    ‘Two heads are better than one’ and ‘a problem shared is a problem solved’ as they say. How is the tourism industry partnering to find solutions to some of the world’s problems? Taking a partnership approach is often the most effective way to find a successful lasting solution to a problem that achieves ‘buy-in’ from all parties. As in other more »
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  • Environmental Awareness and Training

    Why is environmental awareness and training important? Successful businesses need to be efficient, well-managed, customer-focused, offer quality products and services and provide value for money. Within this framework they also have to fulfil the expectations of their stakeholders, which includes demonstrating their commitment to the environment. A company can have the most ambitious environmental policy, but unless staff understand the more »
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  • Indoor Air Quality

    What is meant by indoor air quality? According to the US Environmental Protection Agency, indoor air is often more seriously polluted than outdoor air. Given that many of us spend up to 90 per cent of our time indoors or in vehicles this is significant. For general health, well-being and safety reasons, human beings require a comfortable indoor temperature with more »
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  • Solar Power

    Why should you consider solar technology? The hotel sector is energy-intensive. Using cleaner and cheaper energy sources will help to reduce operational costs and increase competitiveness and sustainability. In the UK, the hospitality sector spends over £1bn every year on energy. It is responsible for producing 3.5m tonnes of carbon emissions per year, but if the hotel industry reduced its more »
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  • Golf Courses

    The problems Concern about the environmental impact of golf courses is not new. Throughout the 1980s and early 1990s, environmentalists and developers were at loggerheads, the former highlighting a raft of problems caused by traditional course development and operation. These included: Destruction or degradation of local wildlife habitat. Ground and surface water pollution caused by pesticides, fertilizers and other contaminants. more »
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  • Food Safety

    Why is food safety important? Food safety and hygiene means taking the necessary precautions in order to ensure that food is fit for human consumption and does not create an environmental health hazard. There are significant legal, ethical and business reasons why food safety should be part of any restaurant or food service establishment’s overall approach to management and meeting more »
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  • Engaging Employees

    Getting started: Why engage your employees? According to a recent survey from Brighter Planet, which works with organisations to help reduce their carbon footprint, 86% of respondents said they were not engaged by their employers on sustainability, even though the same number said it was promoted by their organisation. So how do businesses bridge the gap? Eating according to the more »
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  • Sustainability in the Kitchen – Food & Drink

    A growing population puts increasing pressure on the Earth’s finite resources. Sustainability is about finding ways of providing food that will last for future generations and have less of an impact on the environment Eating according to the seasons has for many people been largely consigned to the past now that you can buy produce, such as strawberries and asparagus, more »
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  • Energy Efficiency in the Kitchen

    Commercial kitchens are high energy users, consuming roughly 2.5 times more energy per square foot than any other commercial space, according to the US Environmental Protection Agency (EPA) Of that, as little as 40% is used in the preparation and storage of food, says the UK’s Carbon Trust; much of the wasted energy is dispersed into the kitchen. The technology more »
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  • Waste Management

    Why reduce waste? It is increasingly difficult and expensive to dispose of waste A hotel guest generates about 1kg (2lb) of waste per night, more than half of it in paper, plastic and cardboard. In addition to negative environmental impact, as landfill capacity diminishes, so the cost of waste disposal becomes more expensive. In the UK, for example, landfilling costs more »
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  • Water Management and Conservation

    Why the need to conserve water? Most water (97%) is in the oceans, which cover 71% of the Earth’s surface. Three per cent is freshwater, two-thirds of which is tied up as ice in glaciers and at the poles. This leaves approximately 1% as freshwater in rivers, lakes, the atmosphere and in groundwater. However, with demand rising rapidly due to more »
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  • Green IT

    Why the need for Green IT? We’re all familiar with the need to be sustainable in the way we work and operate our businesses. Reducing energy, emissions and waste are concepts that have been around for many years, but one area that is often overlooked is information technology (IT). With the world becoming ever more reliant on IT, from computers more »
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  • Responsible Procurement

    What is Responsible Procurement? Responsible procurement (also known as sustainable/green procurement, environmentally preferable purchasing [EPP] or sustainable/responsible purchasing) is a process by which environmental, social and ethical considerations are taken into account when making a purchasing decision. Looking beyond the traditional parameters of price, quality, functionality and availability, it involves choosing products and services that have a lesser or reduced more »
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  • Sourcing Sustainable Food in Hotels

    Why more hotels are switching to sustainable food policies and how to create a policy of your own The importance of sourcing sustainable food may sound like an out of date topic. Surely, everyone knows the impact of food miles and the do’s and don’ts of food sourcing when it comes to fish, meats and seasonal products? Well even if more »
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  • Water Management and Responsibility in Hotels

    In celebration of World Water Day here are our top tips for hoteliers looking to reduce their water consumption and address water issues responsibly An international day to celebrate freshwater was recommended at the 1992 United Nations Conference on Environment and Development (UNCED), and since then World Water Day has been held annually on 22nd March. The day aims to more »
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  • Addressing Human Trafficking in the Hospitality Industry

    Our latest Know How Guide has been developed to help hoteliers understand human trafficking and forced labour – what it is, how it may affect them and what actions they can take to reduce the risk of trafficking in their business Definition of Human Trafficking Human trafficking is the acquisition of people by improper means such as force, fraud or more »
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  • Reducing and Managing Food Waste in Hotels

    Our latest Know How Guide has been developed in collaboration with Considerate Hoteliers to help hoteliers and chefs understand how to manage and reduce food waste in hotels – what is the issue, how should it be addressed and what resources are on offer This guide has been produced by the International Tourism Partnership (ITP) in collaboration with Considerate Hoteliers. The article draws more »
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  • Tourism Risk Management – An Authoritative Guide to Managing Crises in Tourism

    The purpose of this guide is to provide tourism industry members in Asia, the Pacific and beyond with an authoritative guide to risk management. Importantly, the generic risk management process has been adapted to the specific needs of tourism. The guide provides a practical framework within which tourism destinations can identify, analyse, evaluate, treat, monitor and review risks in the more »
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  • The Contribution of Tourism to Sustainable Development and Achieving the Millennium Development Goals

    The purpose of this position paper is to define the framework for the field of ‘tourism’ in German development cooperation. It also serves as a reference framework with which to position the German Federal Ministry for Economic Cooperation and Development (BMZ) in international organisations such as the UN World Tourism Organization (UNWTO), the UN Commission on Sustainable Development (CSD), the more »
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  • Intercultural Encounters on Abraham’s Path

    Tourism and Sustainable Development in the Palestinian Territories Project Name: Organizational development and development of touristic products for the cultural walking trail Abraham’s Path Palestine (Masar Ibrahim Al Khalil) Partner: Masar Ibrahim Al Khalil by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH Download
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  • Modern Approach for Water Renewal in Single Toilet Systems Used on Trains, Boats, Coaches and Motor Homes

    Environmental sustainability in the tourism industry is becoming more desirable and hence there is a need to address single toilet systems on vehicles in terms of water use and its potential for renewal. Solutions that satisfy the environmental sustainability criterion may not necessarily satisfy economic and social sustainability criteria. by Lydia J Kavanagh Download
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  • Tourism Satellite Accounts 2007-08: Summary Spreadsheets

    The Tourism Satellite Accounts 2007-08 Summary Spreadsheets provide each of Australia’s states and territories with comprehensive data on the economic impacts of visitor expenditure on their economies. The research has been undertaken by STCRC to help inform policy and planning initiatives for the three tiers of government and provide data for tourism industry representative bodies and tourism operators to support more »
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  • Tourism Satellite Accounts 2006/07 Summary Spreadsheets

    The Tourism Satellite Accounts 2007-08 Summary Spreadsheets provide each of Australia’s states and territories with comprehensive data on the economic impacts of visitor expenditure on their economies. The research has been undertaken by STCRC to help inform policy and planning initiatives for the three tiers of government and provide data for tourism industry representative bodies and tourism operators to support more »
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  • Tourism Satellite Account Western Australia 2003/04

    This report provides estimates of the contribution of tourism to the economy of Western Australia. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark National data which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. more »
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  • Tourism Satellite Account Western Australia 2006/07

    This report provides estimates of the contribution of tourism to the economy of Western Australia. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark National data which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. more »
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  • Tourism Satellite Account Victoria 2003/04

    This report provides estimates of the contribution of tourism to the economy of Victoria. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. by more »
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  • Tourism Satellite Account Victoria 2006/07

    This report provides estimates of the contribution of tourism to the economy of Victoria. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. by more »
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  • Tourism Satellite Account Tasmania 2006/07

    This report provides estimates of the contribution of tourism to the economy of Tasmania. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. by more »
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  • Tourism Satellite Account Tasmania 2003/04

    This report provides estimates of the contribution of tourism to the economy of Tasmania. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. by more »
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  • Sustainable Regional Tourism Destinations: Best practice for Management, Development and Marketing

    This report presents findings of a three-year research project undertaken to determine what regional tourism stakeholders have learnt from practice, and what they consider to have contributed to best practice, for the sustainable planning, management, development and marketing of regional tourism destinations in Australia. by Meredith Wray, Dianne Dredge, Carmen Cox, Jeremy Buultjens, Mary Hollick, Diane Lee, Michael Pearlman, Carol Lacroix more »
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  • Estimating Demand for a Special Event and the Events Contribution to a Regional Economy

    This project was aimed at finding out the relationship between the demand for a special event and the schedule of entrance fees for the event. Two special events, part of a wider event, the Hobart Summer Festival, were examined: Taste of Tasmania and the Australian Wooden Boat Festival. by John Madden, Nic Groenwold, Prem Thapa Download
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  • Indigenous Community Festivals – Top End: An Evaluation Using Encore Event Evaluation Kit

    For the last 20 years, annual festivals of varying sizes have been held by a number of indigenous communities in the Northern Territory’s Top End. Until now little analysis has been conducted of their planning, organisation, management, marketing and contribution to tourism. This study analyses data collected from attendees at five small community festivals in the Northern Territory’s Top End. more »
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  • Wine Tourism and Subsequent Wine Purchase Behaviour

    Wine tourism within the grape-growing areas of Australia is an integral part of local and regional tourism initiatives; however, it is an area that has been under-researched resulting in few available resources to wine tourism providers. This research set out to address this deficiency by establishing whether there is a link between the wine tourism experience and wine purchasing behaviour.  more »
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  • Defining Business Commitment – Elopak: Packaging CO2

    In 2007, Elopak commissioned environmental consulting company, Bergfald & Co and Deloitte, to measure and audit its carbon footprint. Emission data from 13 manufacturing units and 40 sales offices were assessed. With this knowledge as a baseline, they drew up a commitment to reduce carbon emissions from operations by 15% by the end of 2010. by www.rtcc.org Downlaod
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  • Study Tourism on the Gold Coast 2003

    This study sought to gain insight to international students studying on the Gold Coast. In particular, data were obtained on student needs and perceptions on a range of attributes associated with a study destination. Similarly, the study investigated students’ participation in tourism activities while at the destination. Finally, information on what students spend their money on was also sought. A more »
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  • Self-Drive Tourism: Travellers to South Australia’s Limestone Coast Region

    The objectives of this study were to generate a reliable and valid instrument to evaluate visitor satisfaction with self-drive tourism; evaluate alternative methods to survey self-drive tourists; provide information about the attributes that influence satisfaction levels of self-drive tourists; provide information about the benefits sought and attained by self-drive tourists; and provide information to assist product development and marketing initiatives more »
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  • Indigenous/Aboriginal Tourism Research in Australia (2000-2008): Industry Lessons and Future Research Needs

    Research on Indigenous/Aboriginal tourism (IAT) is highly heterogeneous and difficult to organise for the purpose of over-viewing and synthesising. In order to gain an overview of completed research, and be able to identify benefits, gaps and directions of IAT research in the Australian context, this research project had three main objectives: to review IAT research use this review to identify more »
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  • Health Tourism in Australia: Supply, Demand and Opportunities

    This technical report presents a robust understanding of the major industry scoping study Health Tourism in Australia: Supply, Demand and Opportunities, presenting the research findings in full and supporting the summary developed by STCRC. It provides information and outcomes relevant for future development of the wellness and medical tourism industries in Australia. by Cornelia Voigt, Jennifer Laing, Meredith Wray, Graham Brown, Gary Howat, more »
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  • Evolution of the Backpacker Market and the Potential for Australian Tourism

    The purpose of the study was to provide a comprehensive view of backpacker trends applicable to Australia leading to: short term strategies for capturing market share; longer term plans for optimal Australian and regional well being in the context of triple bottom line considerations. by Philip L Pearce, Laurie Murphy and Eric Brymer Download
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  • Tourism Satellite Account South Australia 2003/04

    This report provides estimates of the contribution of tourism to the economy of South Australia. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. more »
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  • Tourism Satellite Account Queensland 2006/07

    This report provides a Tourism Satellite Account (TSA) for the state of Queensland for the year 2006–07. The TSA includes estimates of the economic contribution of tourism to gross value added (GVA), gross state product (GSP), and employment. It also provides information about tourism consumption, output, taxation and regarding the composition of the tourism industry and its interaction with other more »
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  • Tourism Satellite Account Queensland 2003/04

    This report provides estimates of the contribution of tourism to the economy of Queensland. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) National Tourism Satellite Account (TSA) released on 11 May 2007. by Ray more »
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  • Tourism Satellite Account Northern Territory 2006/07

    This report provides estimates of the contribution of tourism to the economy of the Northern Territory. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) national Tourism Satellite Account (TSA) released on 11 May more »
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  • Tourism Satellite Account Northern Territory 2003/04

    This report provides estimates of the contribution of tourism to the economy of the Northern Territory. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data, which were incorporated in the Australian Bureau of Statistics (ABS) national Tourism Satellite Account (TSA) released on 11 May more »
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  • Tourism Satellite Account New South Wales 2006/07

    This report provides a Tourism Satellite Account (TSA) for the state of New South Wales for the year 2006–07. The TSA includes estimates of the economic contribution of tourism to gross value added (GVA), gross state product (GSP), and employment. It also provides information about tourism consumption, output, and taxation and regarding the composition of the tourism industry and its more »
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  • Tourism Satellite Account New South Wales 2003/04

    This report provides estimates of the contribution of tourism to the economy of New South Wales. It replaces an earlier report released in March 2007. The estimates from the earlier report have been revised to reflect revisions to benchmark national data which were incorporated in the Australian Bureau of Statistics (ABS) national Tourism Satellite Account (TSA) released on 11 May more »
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  • Tourism Satellite Account Australian Capital Territory 2006/07

    This report provides a Tourism Satellite Account (TSA) for the Australian Capital Territory for the year 2006– 07. The TSA includes estimates of the economic contribution of tourism to gross value added (GVA), gross state product (GSP), and employment. It also provides information about tourism consumption, output, and taxation and regarding the composition of the tourism industry and its interaction more »
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  • Tourism Satellite Account 2003/04: Summary Spreadsheets

    This report provides Summary spreadsheet estimates of the contribution of tourism to the economies of each of the Australian states and territories. It should be read in conjunction with individual Tourism Satellite Account (TSA) reports for each of the state and territories, which were prepared by the Sustainable Tourism Cooperative Research Centre (STCRC) in March 2007 and released in revised more »
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  • The Economic Contribution of Tourism to Australian States and Territories 2007-08

    The Economic Contribution of Tourism to Australian States and Territories 2007–08 presents an overview of the economic impacts of visitor expenditure on state and territory economies as estimated in STCRC’s Tourism Satellite Accounts 2007–08. This document is intended to provide a ‘plain langauge’ simplified explanation of tourism’s economic contribution to Australia’s states and territories for the period 2007-08. The Summary more »
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  • National Business Events Study: An Evaluation of the Australian Business Events Sector – Executive Summary

    The National Business Events Study (NBES) is a comprehensive evaluation that examines the size and scope of the Business Events sector in Australia. The data provides the most comprehensive overview of the business events sector since the 1999 Bureau of Tourism Research report, Meetings Make Their Mark. by Margaret Deery, Leo Jago, Liz Fredline and Larry Dwyer Download
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  • National Business Events Study: An Evaluation of the Australian Business Events Sector

    The National Business Events Study (NBES) is a comprehensive evaluation that examines the  size and scope of the Business Events sector in Australia. Each component of the study was underpinned by information obtained from business event venues regarding the number of events and participants they hosted over a full year. The data provides the most comprehensive overview of the business more »
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  • Encore Festival and Event Evaluation Kit: Review and Redevelopment

    This publication reports on the first stage of a two stage project to review and redesign the STCRC ENCORE Festival and Event Evaluation Kit (ENCORE). The purpose of this project was to provide a critique of the current ENCORE product and make recommendations to guide the STCRC in future design and development of a revised model.  The second stage of more »
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  • Economic Evaluation of Special Events: A Practitioners Guide

    This guide highlights the importance of  evaluating the performance of special events  in order to ensure that they maximise their  contribution to the host region. Although it  is recommended strongly that events should  be evaluated in a holistic fashion using  techniques such as cost-benefit analysis,  the focus of this guide is on the economic  dimension of evaluation. by Leo Jago more »
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  • Geotourism: Who is a Geotourist?

    This paper addresses the rationale for and scope of this research work as well as reviews other available research material which can assist marketers in understanding who are the people most likely to be interested in geotourism, as well as introducing some of the preliminary results from  this study. by Angus M. Robinson Download  
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  • Green Product Guide: Interface

    Interface is the first Australian carpet tile manufacturer to achieve Global Green TagCertTM certification, receiving  Level A Green Rate certification and Gold Plus LCA Rate status. Interface products worldwide carry an Environmental Product Declaration (EPD) which measures the life cycle impacts of a product and reports them transparently. by EarthCheck Download  
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  • Global Ecolabel Monitor: Towards Transparency

    The purpose of the 2010 Global Ecolabel Monitor was to increase the transparency of the different ecolabels for the benefit of both producers and consumers. The objective was to reduce confusion among ecolabels so that certifications can be more easily compared, and institutional buyers can recognise the different attributes of using one ecolabel or another.     The results will be published more »
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  • Dunlop Flooring Wins 25th Anniversary Banksia Sustainability Award 2013

    Dunlop Flooring has been acknowledged amongst Australia’s most environmentally and sustainable organisation’s by winning the Banksia Sustainability Award for its Recycle by Dunlop Program in the category of Waste Minimisation. by Pacific Brands Download
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  • Comparison of Condition Class, Point Sampling and Track Problem Assessment Methods in Assessing the Condition of Walking Tracks in New South Wales Protected Areas

    This report is one in a series examining terrestrial ecological impacts of visitor use. The purpose of the field testing was to assess the utility of each method in terms of:ability to characterise track conditions and develop comprehensive track profilesease of application and staff time needed to apply each method potential to be used for long term monitoring and/or large more »
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  • Evaluation of Impacts and Methods for the Assessment of Walking Tracks in Protected Areas

    Protected area managers need to monitor the ecological effects of visitor use and assess their performance in managing visitor use. To assist this process, STCRC has established a series of projects to develop indicators and protocols for monitoring visitor use and its impacts that can be used as part of an integrated monitoring system for protected areas. This is the more »
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  • Manual for Assessing Walking Tracks in Protected Areas

    This report is one of a series in the Sustainable Tourism Corporative Research Centre’s overall project to develop a framework, guidelines and tools to enhance assessment, evaluation and reporting of visitor use in protected areas.  In this manual three methods (including indicators, protocols and proformas) are presented for surveying and monitoring walking tracks based on a desktop evaluation of methods more »
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  • A Case Study Analysis of Horse Riding and its Management in a Peri-Urban Setting

    Few studies have investigated the effectiveness of management, and the applicability of assessment techniques in bridle trail systems. This is an important consideration in the success of a management scheme and central to deciding if horse riding in conservation areas is a sustainable activity. by Eloise Abbott, David Newsome and Sarah Palmer Download  
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  • Investigation into the Concept of and Factors Leading to Impact Creep and its Management

    This study defines and explores the nature of impact creep within the context of two contrasting case studies. The methods applied in undertaking this study consisted of a literature review and development and distribution of questionnaires to visitors at Monkey Mia and an interview of managers at Monkey Mia and Tree Top Walk. The project considered impact creep relevant to more »
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  • Economic Impacts and Benefits of Tourism In Australia: A General Equilibrium Approach

    Computable General Equilibrium (CGE) models are now extensively used to estimate impacts of changes and policies across sectors, including tourism. CGE modelling has been used to simulate the economic impacts of an increase in international, interstate and intrastate tourism to New South Wales and on the rest of Australia. by Larry Dwyer, Peter Forsyth, Ray Spurr, and Thiep Ho Download
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  • Good Living Tourism: Selected Wine and Food Regions of Queensland, South Australia & Victoria

    This report outlines the findings of case studies conducted in Queensland, South Australia and Victoria as part of a broader project investigating the ways in which regional tourism is enhanced and developed through integrated food and wine strategies. This analysis is based on exploratory visits and in-depth interviews with key stakeholders and leaders in two wine tourism regions in each more »
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  • Food and Wine Tourism: Analysing Key Characteristics of Selected Australian Regions

    This report presents the findings from a multi-method study to examine a range of wine regions within Australia and, through this investigation, develop a winery typology. A multi-method approach, utilising both qualitative and quantitative methods, was undertaken that involved an extensive literature search from a range of sources including the findings of the STCRC ‘Good Living’ Tourism project; a case more »
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  • Farm & Country Tourism on Your Property: Stage 1 Assessment Tool

    This tool guides you to make a preliminary assessment about whether your region and property have the attributes for a successful tourism venture. If, after taking this initial assessment, you find that your property has tourism potential then we recommend you visit the websites listed on page 9.  Stage 2 allows you to make a more thorough assessment of whether more »
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  • Regional Tourism Modellings: the South West Tapestry

    The Tapestry Tourism Region, in the south west of Western Australia, is focused on the areas of Bunbury, Harvey, Collie, Dardanup, Donnybrook-Balingup and Capel. This study investigated future tourism opportunities by developing a greater understanding of tourism as a system and developing a computer model (Tapestry Tourism Futures Model) for developing and testing tourism strategies. by Paul Walker, Diane Lee, more »
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  • Waste Management: Low-Cost Medical Waste Incinerator

    This technical brief outlines the construction of a medical waste incinerator, which is a simple two-chamber natural-draught incinerator designed to be operated at temperatures of 800 degreed Celsius and higher.    The incinerator has been designed so that it can be built on site, using standard building bricks or blocks and lined with refractory bricks. All the steel components, such as more »
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  • Tourist Information Voice System (TIVS) User Manual 2.0: Installation and Data Entry for Bus Tour Version

    The Tourist Information Voice System (TIVS) is a location aware and feature triggered commentary system for tour vehicles, boats, buses, pedestrians etc. TIVS uses Geographic Information System (GIS), Global Positioning System (GPS) and wireless technology in order to support the traveller in the on-tour phase of their activity. This application allows tourism organisations and small and medium sized tourist enterprises  more »
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  • Tourist Information Voice System (TIVS): A Location Aware and Feature Triggered Commentary System for Tour Groups

    Location Based Services (LBS) are systems which utilise the location of a mobile device, in order to collect or deliver information. They allow for the delivery of location and time specific, personalised, value added services to users on the move. These services include: fleet tracking, concierge services, routing and navigation, emergency services and tour guides. Such services are revolutionising the more »
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  • Leading-Edge Developments in Tourism ICT and Related Underlying Technologies

    This report documents the outcomes of the scoping study conducted on the leading-edge developments in tourism information and communication technologies (ICT) systems and related underlying technologies. The study focused on the three key areas: web-based intelligent systems (WISEs), location-based systems (LBSs) and usability engineering (UE). It provides an overview of the current status of research in tourism ICT systems, and more »
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  • Every Company is an Energy Company… and if it isn’t, it will be soon

    A decade from now, a company without an “energy and sustainability” department could be as unusual as one without a human resources department. Either that, or it might be out of business.    The sooner companies begin to understand and actively manage their energy use—and their energy sources, including possible ways to produce their own energy—the faster they’ll enter a more more »
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  • Tourists’ Use of Roadside Signage: A Case Study of the Great Southern Touring Route

    This report is based on a synthesis of Australian and international research in the areas of self-drive planning, navigation, decision-making practices, signage and route promotion. It is augmented by an Australian case study on the travel experiences of 272 visitors using the Great Southern Touring Route in Victoria. The report includes photographs, guidelines and recommendations to enable users to evaluate more »
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  • Regional Touring Route Travellers: Users Motivations, Attitudes and Behaviours in Queensland and Tasmania

    This study explores the motivations, attitudes and behaviours of tourists on themed touring routes (trails) in  Queensland and Tasmania, Australia. The results provide insight into the travellers, their preferred holiday style, motivation, patterns of planning, travel and en route behaviour, use of themed touring routes and their views on destinations. Important differences were found to exist between the touring groups more »
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  • Drive Tourism: Up the Wall and Around the Bend

    This book presents research into the relationship between self-drive transport and tourism development. It is particularly useful for tourism managers and planners as it provides perspectives and case studies on self-drive tourism in regional Australia, delivering a better understanding of the variety of tourism markets, which use self-drive transport. by Dean Carson, Iain Waller and Noel Scott Download
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  • State of the Tourism Industry 2006

    This is the second edition of the State of the Tourism Industry report and, like the first, the aim is to provide an overview of the tourism industry in Australia through the reporting of key indicators augmented by expert commentary provided by a range of representatives from the various sectors which contribute to tourism. The report was produced in partnership more »
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  • State of the Tourism Industry 2005

    This report aims to provide an overview of the tourism industry in Australia by drawing on a range of secondary data and expert commentary. It is intended that the report will provide the reader with an overview of how the industry is faring overall as well as in a number of key sectors. by Liz Fredline and Leo Jago Download
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  • ACT Attractions: Direct Visitor Expenditure and Visitation Patterns Study

    This study sought to gain further understanding on two aspects of the attractions sector and had two aims. Firstly, to examine the economic impact of Australian Capital Territory (ACT) attractions through analysing direct tourist expenditure attributable to the attractions as well as the expenditure by the attractions themselves within the ACT economy. Secondly it aimed to explore the visitation patterns more »
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  • Development of a Research-Based Tool for Evaluating Interpretation

    The aim of this research project was to develop, test and refine an evaluation tool kit for assessing the impacts of interpretation on visitors at heritage, nature and food and beverage tourism sites. In particular, we sought to develop a package that was user-friendly and practical for operators to use, yet based on theory and rigorous research methods. by Sam more »
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  • Identification of Inhibitors and Facilitators to Research Adoption in the Tourism Sector

    The first section of this report, the literature review, outlines the major components of research diffusion and diffusion theory including innovation development, decision-making processes and adopter categories. The second and third sections of the report will outline the research methods and survey results. The final section of the report will provide an analysis and discussion of the survey results and more »
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  • Mountain Bike Activity in Natural Areas: Impacts, Assessment and Implications for Management: A Case Study from John Forrest National Park, Western Australia

    This report addresses mountain biking as a recreational activity looking at the styles of riding and the corresponding demands of riders. It also identifies the major impacts of mountain biking and  potential management techniques for developing sustainable mountain biking activities. The study was conducted in John Forrest National Park (JFNP), a popular recreation area in the Perth metropolitan area, Western more »
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  • Holiday Bushfire Safety & Survival

    Valuable advice on staying safe throughout the bushfire season by the South Australian Country Fire Service. by South Australia Country Fire Service Download
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  • CFS Fact Sheet: Planning to Leave Early

    Planning to leave early requires planning and consideration, you need to understand what the triggers are to leave and know what actions you should take before leaving. This Country Fire Service fact sheet will provide you with a plan that can be practised before putting it into action under real circumstances. by South Australia Country Fire Service Download
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  • CFS Fact Sheet: Bushfire Safer Places

    The South Australian Country Fire Service has developed a hierarchy of places that can offer relative safety from bushfire. They are broken into three categories, and are called Bushfire Safer Settlements, Bushfire Safer Precincts and Last Resort Refuges. It is important that you know what each of these are, where they are, and what risk you may be exposed to more »
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  • CFS Fact Sheet: Bushfire Behaviour in Detail

    Once a fire is burning, its behaviour is determined by three main factors – fuel, weather and topography – and understanding how they react in these situations can be the difference between life and death. by South Australia Country Fire Service Download
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  • State and Federal Taxes on Tourism in Australia

    This report looks at the contribution of tourism taxes to the economies of the Australian states/territories. Areas of analysis include chapters on production taxes on tourism, commodity taxes on tourism and the total tourism taxes levied and received by states/ territories. by Peter Forsyth, Daniel Pambudi, Ray Spurr, Larry Dwyer, Thiep Van Ho and Serajul Hoque Download
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  • What is the Role of Canadian Travel Agents in Providing Offsets to Travelers?

    A 2008 study by Kole, L., Krestell, S., Parlagreco, L. and Dodds, R. at Ryerson University aimed to determine the level of awareness Canadian travel agents have regarding climate change, and their willingness to offer carbon offsetting as a mitigation strategy to their clients. by Greg Kuenzig and Dr. Rachel Dodds Download
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  • Nature-Based Tourism in Australia and Beyond: A Preliminary Investigation

    The purpose of this report is to describe, in an introductory way, the character, magnitude and impact of nature-based tourism within Australia, and to consider the salient issues which will influence the future sustainable development of this crucial sector. by David Weaver, Bill Faulkner and Laura Lawton Download
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  • Characteristics of Interstate and Overseas Bushwalkers in the Arthur Ranges, South West Tasmania

    This report presents social data regarding bushwalkers who visit low-use walking destinations within the Tasmanian Wilderness World Heritage Area. The aim of the research was to determine the characteristics of bushwalkers during the 2000-2001 summer season. by Douglas A. Grubert and Lorne K. Kriwoken Download
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  • Self-Assessment Checklist: Managing Environmental Impacts in the Marine Recreation Sector

    This self-assessment checklist has been developed to help you assess where your company stands in integrating responsible environmental practices. The initial 13 questions are relevant to all forms of marine recreation, while three additional sections offer supplemental questions for providers in specific sectors: interactive marine wildlife trips, recreational fishing, and snorkeling, diving and scuba.    Each question addresses a key issue more »
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  • Reducing Water Consumption in Cooling Towers, Pools & Landscaping (II): An EarthCheck Fact Sheet

    This fact sheet focuses on how tourism operators can reduce water consumption in facilities common to many tourism operations such as cooling towers, swimming pools, and garden landscaping.    Also includes case studies of Novotel Sydney, Darling Harbour, Australia;  and The Taj Residency, Bangalore, India. by EarthCheck Download  
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  • Reducing Water Consumption in Bathrooms, Kitchens & Laundries (I): An EarthCheck Fact Sheet

    This fact sheet focuses on how tourism operators can reduce water consumption in facilities common to many operations such as bathrooms, kitchens and laundries.    Also includes case studies of Melia Bali, Nusa Dua, Indonesia; The Alto Hotel, Melbourne, Australia; and The Taj Residency, Bangalore, India. by EarthCheck Download  
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  • Reducing Waste to Landfill: An EarthCheck Fact Sheet

    This paper outlines the range of different waste products generated by tourism operators, along with some solutions on how to reduce the waste-to-landfill ratio. Also includes case studies of the Alto Hotel, Melbourne, Australia; El Gouna Movenpick, El Gouna, Egypt; and Sandals Regency La Toc Golf Resort and Spa, St Lucia, West Indies. by EarthCheck Download  
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  • Performance Measurement in Small Motels

    This report considers current issues relating to the management of performance in small motels. Specifically, it focuses on the development of a performance measurement system for small motel owner-operators to better understand the dimensions which affect business results. Additionally, it is intended that the model will be the basis of a blueprint for a benchmarking and business improvement tool. by more »
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  • Leaks and Water Monitoring: An EarthCheck Fact Sheet

    This paper looks at how a proactive Leaks Maintenance and Detection Program will usually pay for itself in reduced water production costs, additional pumping costs because of pressure drops in the pipe work, and reduced future repair costs.    Also includes case studies of Sydney Convention and Exhibition Centre (SCEC), Australia; and Sandals Regency La Toc Golf Resort and Spa, St more »
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  • Improving Efficiency and Reducing Emissions: An EarthCheck Fact Sheet

    Concern over the potential negative impacts of greenhouse gas (GHG) emissions has led a number of government and businesses to start implementing emission reduction strategies. By following an eco-efficiency process, strategic decisions can be made about how to go about reducing these emissions.    Also includes case studies from El Gouna Movenpick, El Gouna, Egypt: Meliã Bali, Bali, Indonesia; and Sydney more »
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  • Energy Efficient Lightning: An EarthCheck Fact Sheet

    Improving the efficiency of lighting can be one of the most simple and cost effective strategies for tourism operations seeking to reduce energy consumption. This fact sheet will help to provide useful information on different types of lighting and tips on how to balance functionality, cost and environmental considerations.    Includes case studies on Sydney Convention and Exhibition Centre, Darling Harbour, more »
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  • Efficient Water Heating: An EarthCheck Fact Sheet

    This paper looks at the heating systems typically used by small and large tourism operators, along with the various operation and maintenance actions required to improve efficiency. by EarthCheck Download
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  • Efficient Air Conditioning: An EarthCheck Fact Sheet

    The use of air conditioners varies significantly within the tourism sector and depends greatly on climate and, for some sectors such as hotels, air conditioning can contribute up to 50% of their overall energy use. Here. EarthCheck outlines different air conditioning systems and ways to enhance their energy efficiency.      Also includes three case studies: The Alto Hotel, Melbourne, Australia; The more »
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  • Australian Tourism Sustainability Performance Indicators: Final Report 3: Detailed Indicator Framework

    In 2010, the Institute for Sustainable Futures (ISF) at the University of Technology, Sydney was commissioned to develop a set of Australian tourism Sustainability Performance Indicators (SPI) relevant at the national and destination levels. The project was managed by the National Tourism Alliance (NTA) and was directed by a National Steering Committee that represented the major stakeholder organisations in the more »
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  • Small Tourism Enterprise Planning Simulator (STEPS)

    In a recent study conducted for the Australian Sustainable Tourism Cooperative Research Centre (STCRC), improved business planning was identified as one of the most pressing needs of Small-to-Medium Tourism Enterprise (SMTE) operators (McGrath 2005).  A further significant problem confronting these businesses was coping with rapid change: including technological change, major changes in the external business environment, and changes that are more »
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  • The Integrated Pre-Visit Communication Audit: Workbook with Questionnaire and Summary Tables

    As a result of the increasing influence of tourism, natural and protected area management continues to evolve from management primarily focused around on-site management and conservation to one that more broadly encompasses a greater range of holistic recreation and tourism experiences. In dealing with this evolution national parks and protected area managers are now required to balance on-site interpretation activities more »
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  • The Integrated Pre-Visit Communication Audit: A User Guide

    As a result of the increasing influence of tourism, natural and protected area management continues to evolve from management primarily focused around on-site management and conservation to one that more broadly encompasses a greater range of holistic recreation and tourism experiences. In dealing with this evolution national parks and protected area managers are now required to balance on-site interpretation activities more »
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  • Marketing of Protected Areas as a Tool to Influence Visitors’ Pre-Visit Decisions

    This report focuses on the issues salient to developing and implementing pre-visit communications in the context of protected area marketing and management. Establishing experience and behavioural expectations prior to visiting a protected area is central to ultimate visitor satisfaction as well as environmental protection. In designing pre-visit communication that promotes park and protected area visitation, as well as shapes behavioural more »
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  • Enriching the Experience: An Indigenous Tourism Story Audit Tool

    The objective of the research was to develop a ‘Story Audit Tool’ to be used in the field with Indigenous people and other key informants to collect local stories for use in tourism enterprises and marketing; establish a prototype Intellectual Property agreement for commercial tourism for the use of images, film and written accounts of local Indigenous stories in tourism; and critically more »
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  • Effect of Accreditation on Tourism Business Performance: an evaluation

    This paper sets out the findings of a study of selected Australian tourism accreditation programs. It examines the nature of accreditation in tourism generally, and identifies the performance measures for accreditation programs. by David Taylor, Ingrid Rosemann, Gary Prosser Download
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  • Support Provision for Victorian Tourism Businesses: Enhancement of Service Skills and Professional Standards

    The project was motivated by Tourism Victoria’s commitment to enhancing the service skills and professional standards of tourism businesses in Victoria and in particular to target those who may be underperforming. The project addresses the issue of professionalism and standards in the tourism industry and the concern that some operators, who are performing at a sub-standard level, are affecting the more »
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  • Service Quality Enhancement: Identification, Development and Evaluation of Tools for Small to Medium Tourism Enterprises

    This project gathers insights into small to medium tourism enterprise (SMTE) operators’ behaviours and attitudes toward service quality training and business performance improvement activities in general. This improved understanding is a key step toward developing more suitable service quality training tools for a SMTE sector that is generally reluctant to invest substantial resources to these activities. In particular, the project more »
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  • Service Providers Perspective on Service Failures in the Tourism and Hospitality Industry

    This report discusses the topic of service failure and recovery from the service providers perspective. Specifically, the report outlines the importance of recovery from the perspective of the service provider and the manner in which complaints and subsequent follow up to these complaints should be made. by Beverley Sparks, Janet R McColl-Kennedy Download
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  • Innovation Capability and Entrepreneurial Orientation Dimensions for Australian Hotels: An Empirical Study

    This report describes the quantitative research that builds on the results of the first stage of this study described in the report ‘Innovation Capability and Entrepreneurial Orientation Dimensions for Australian Hotels’. The study aimed to identify and understand the capabilities hotels require in order to be able to implement innovation successfully across all aspects of their business. by Peter Balan more »
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  • Innovation and Change Management for Small and Medium Tourism Enterprises in the Tourist Park Sector

    The project examined innovation as a means of enhancing the business performance of Small and Medium-sized Tourism Enterprises (SMTEs). Specifically, the project gathered evidence to identify the key drivers and  motivations for innovative behaviour in SMTEs in the tourist park sector. This study included firms from Australia, New Zealand and the United Kingdom. by John Breen, Suzanne Bergin-Seers, Linda Roberts, more »
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  • Customer Perspectives on Service Failures in the Tourism & Hospitality Industry

    This project focuses upon the topic of service failure and recovery processes in the tourism sector. This report investigates the consumer thought processes and responses associated with service failure/ recovery events. Thus, the perspective of the customer, including the assigning of meaning to outcomes and actions associated with the service failure/recovery process, is paramount in this report. As a result, more »
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  • Sustainable Regions Executive Summary: Airlie Beach, Mackay Region, North Stradbroke Island & Winton

    In responding to global concern over climate change, Queensland is moving to become a world-leading ‘guilt-free’ destination. Tourism Queensland is working towards building sustainable destinations and supporting global best practice in tourism through its Sustainable Regions program. Prepared by EarthCheck, this Final Report signifies the conclusion of the Sustainable Regions pilot program delivered in five regions: Airlie Beach, Magnetic Island, more »
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  • Tourism and Protected Areas: Partnerships in Principle and Practice

    The aim of this report is to describe a selection of successful partnerships between commercial tourism and protected area managers, and to identify the advantages of expanding such partnerships. by Ralf Buckley and Michael Sommer Download
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  • Sustainable Sites: Point Fraser Precinct, Perth Western Australia

    Point Fraser Reserve, a significant redevelopment in the Perth Central Business District, is constructed on a previously undeveloped area of reclaimed river foreshore with the aim of improving the health of the Swan River and connecting the city to the water’s edge.    This case study outlines the various sustainable practices, monitoring processes and maintenance issues, and is a great example more »
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  • Sustainable Sites: Florida Aquarium Parking Lot and Queuing Garden

    Florida Aquarium in mid-town Tampa partnered with the Southwest Florida Water Management District to build an 11.25-acre stormwater research and demonstration area to evaluate the effectiveness of alternative low impact parking lot design to reduce runoff and improve the quality of water flowing into Tampa Bay, an Estuary of National Significance included in the National Estuary Program.    The fundamental goal more »
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  • Sustainable Sites: Clinton Beach Park, USA

    Responding to the critical need for public access to Puget Sound on Whidbey Island’s east side, the Port District of South Whidbey Island acquired a commercial property with 180 feet of sandy, no-bank waterfront for creation of Clinton Beach Park.    This case study outlines the various sustainable practices, monitoring processes and maintenance issues, and is a great example of how more »
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  • Investing in Clean Energy: How Can Developed Countries best Help Developing Countries Finance Climate-friendly Energy Investments?

    This paper summarises four separate, national studies, examining and making estimates of the costs of installing renewable and low-carbon electricity generation capacity in China, India, Nigeria and South Africa. Specific sectors examined are: hydro, wind and solar in China; solar in India; gas and small-scale hydro in Nigeria, and solar and wind in South Africa. by Global Climate Network Download
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  • EarthCheck Research Institute Fact Sheet 10: Supporting Local Communities

    Supporting and sustaining local communities underpins a triple bottom line approach to sustainable tourism where economics, environmental and social thinking are all integrated into core business activities.    This fact sheet has been developed in line with the goals of The Global Partnership for Sustainable Tourism Criteria (GSTC). by EarthCheck Research Institute Download
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  • EarthCheck Research Institute Fact Sheet 9: Green Procurement

    Green procurement is especially important in the tourism industry because goods purchased by tourism businesses can have a significant impact on the environment.     This fact sheet aims to provide a guide on how to implement green procurement and compare potential products to reduce the impact of tourism businesses. by EarthCheck Research Institute Download
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  • EarthCheck Research Institute Fact Sheet 8: Reducing Waste to Landfill

    Tourism operators generate a range of different wastes. The size and type of operation will influence how much   waste is produced. The location of the tourism operation will also affect the impact this waste has on the surrounding community and environment as well as the availability of possible reuse and recycling options. by EarthCheck Research Institute Download
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  • EarthCheck Research Institute Fact Sheet 7: Reducing Water Consumption (II)

    There are many areas within a tourism   operation that consume water. This EarthCheck Research Institute fact   sheet focuses on how you can reduce   water consumption in facilities common to   many tourism operations such as cooling   towers, pools and landscaping. by EarthCheck Research Institute Download
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  • EarthCheck Research Institute Fact Sheet 5: Leaks and Water Monitoring

    Water leaks are an inevitable operation experience and can affect building structures and   services, be a health and safety concern, and   detract from guest amenity.     This fact sheet outlines how to create a proactive   Leaks Maintenance and Detection Program that   will usually pay for itself in reduced water   production costs, additional pumping costs   because of pressure drops in the pipe more »
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  • EarthCheck Research Institute Fact Sheet 6: Reducing Water Consumption (I)

    There are many areas within a tourism operation that consumes water. This fact sheet focuses on how you can reduce water consumption in facilities common to many tourism operations such as bathrooms, kitchens and laundries.     Opportunities to reduce water use range from simple changes to procedures, to retrofitting old inefficient systems or installing new water efficient systems. by EarthCheck Research more »
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  • EarthCheck Research Institute Fact Sheet 4: Efficient Water Heating

    Both boilers and hot water systems can waste a lot of water and energy if they are not operated efficiently. This fact sheet provides a list of opportunities to help ensure your site’s system is operating as efficiently as possible. by EarthCheck Research Institute Download
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  • EarthCheck Research Institute Fact Sheet 3: Efficient Air Conditioning

    Efficient heating and cooling systems are an essential part of guest comfort in tourism facilities. The use of heating, ventilating and air conditioning systems (also known as HVAC) are used to both heat and cool the air as well as control humidity and remove dust. The use of these systems varies significantly within the tourism industry depending on climate; for more »
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  • EarthCheck Research Institute Fact Sheet 2: Efficient Lighting

    Increasing the efficiency of lighting is one the simplest and most cost effective ways  to reduce energy consumption. There are many different options today to suit a range of lighting needs and the slightly higher price for ‘greener’ bulbs is generally offset fairly quickly by the energy savings.     This fact sheet provides useful information on how to balance cost with more »
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  • EarthCheck Research Institute Fact Sheet 1: Improving Efficiency and Reducing Emissions

    Recent concern over the negative impacts of Greenhouse gases (GHG’s) and their contribution to Climate Change have led to more and more businesses and governments undertaking initiatives to reduce their emissions. With advances in renewable energy technology and new methods to measure emissions there is an increasing range of options to mitigate the effects of Greenhouse gases. This fact sheet more »
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  • Ready, Set, Go! Templates: Risk Management Plan

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Templates: Reviewing Your Markets

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Templates: Marketing Action Plan

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Templates: Financial Decisions

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Templates: Estimates to Assist with Cash Flow Budget

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Templates: Cash Flow Budget

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Templates: Business Recovery Plan

    This is a template from Don’t Risk It! which has been developed through the national long-term tourism strategy Tourism 2020 to assist tourism operators plan for, respond and adapt to market shocks. by EC3 Global, University of Queensland School of Tourism Download
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  • Ready, Set, Go! Case Study: Mirimar Cruises Business Recovery Plan

    As participants in the Tourism Queensland Weatherproof Your Business workshops in November 2010, Mirimar Cruises is a testament to the value of Business Recovery Planning. by EC3 Global, University of Queensland School of Tourism Download
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  • Industry Performance Analyser for Tourism (IPAT)

    The market performance information available to tourism operators and managers of Regional Tourism Organisations for use in evaluating their relative performance is not considered adequate. Tourism operators individually have their own performance data available (ie hotels may have data on room night occupied per month) but this information is generally considered commercially sensitive. Thus, sharing of such data to enable more »
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  • Tourism and the Economic Valuation of Parks and Protected Areas: Watarrka National Park, Northern Territory

    This report provides an estimate of the economic value of Watarrka National Park (WNP) to the Northern Territory’s Centre region. Its importance lies in assessing what tourist expenditures would be lost to the Centre if WNP did not exist. While the objective of the research was to apply the Carlsen and Wood’s economic model for protected areas to WNP, to more »
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  • The Value of Parks

    Parks deliver many benefits to Australians and New Zealanders now; their importance will only increase with time as the stresses of urbanisation, population growth, climate change and resource depletion impact on our societies. It is our responsibility to ensure the ongoing protection and good management of parks for present and future generations to enjoy and cherish. by Parks Forum Download
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  • Estimating the Value of Tasmanian National Parks to Park Visitors

    The main aims of this project were to quantify the value that visitors to certain Tasmanian national parks placed on those sites, and the responsiveness of park visitation rates to changes in park entry fees. by John Madden, Nic Groenwold, Prem Thapa Download
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  • Estimating the Economic Impacts of Festivals and Events: A Research Guide

    This study reviews basic principles of economic impact and applies them to a series of four special events held during summer-autumn at Thredbo in Kosciuszko National Park. The four events were the Australian Mountain Bike Association Cup, National Runners Week, Shakespeare Festival and the Thredbo Jazz Festival. by Ben Janeczko, Trevor Mules and Brent Ritchie Download
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  • Economic Value of Tourism to Places of Cultural Heritage Significance: A Case Study of Three Towns with Mining Heritage

    This exploratory study of tourism to the three heritage Australian mining towns of Charters Towers, Maldon and Burra, has aimed to measure the economic impact of such tourism on the host regions and to learn more about the motivations and behaviour of visitors to the towns. by Michele Cegielski, Ben Janeczko, Trevor Mules and Josette Wells Download
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  • Economic Value of Tourism in the Australian Alps

    The study’s primary objective was to measure the economic impact of tourists’ expenditure in the Australian Alps, on the economies of the Australian Capital Territory, New South Wales and Victoria.  The project involved measuring tourism expenditure in the Alps region and the associated multiplier effects of that expenditure.  The economic impact is shown in terms of Gross State Product (GSP) more »
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  • Economic Impact of Selected National Parks in North-Eastern New South Wales

    This study examines the local economic impact of the recreational use of a suite of national parks in north-eastern New South Wales (NSW) and of the expenditure undertaken by the NPWS in managing these parks. This report examines the local economic impact of a suite of seven national parks in north-eastern New South Wales:  Yuraygir, Nightcap, Border Ranges, Boonoo Boonoo, more »
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  • Economic Contribution on Kakadu National Park to Tourism in the Northern Territory

    This report undertakes an analysis of the economic contribution of Kakadu National Park derived solely from tourism expenditures in the Northern Territory (NT). The project utilises the methodology of Carlsen and Wood (2004) to estimate the value of Kakadu as a tourism driver to the sub-region, the broader Top End region and for the NT overall. Visitor estimates for this more »
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  • Economic and Social Values of Beach Recreation on the Gold Coast

    The beach is generally recognised as the most important recreation amenity in the region for Gold Coast residents, as well as tourists. However, there is very little data to support the role that this amenity plays in the life of Gold Coast residents. This survey set out to collect data from Gold Coast residents regarding their beach use and the more »
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  • Public Liability in the Australian Tourism Industry: Risk Exposure Profile and Legal Responsibilities

    The premise of the project is that safety will be improved where risk exposure profiles are available for tourism industry sectors in conjunction with readily available knowledge of industry best practice and legal requirements. Hence, the purpose of the project was to identify relevant risk exposure related data and legal frameworks applicable to health and safety for the tourism industry more »
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  • Regional Tourism Statistics in Australia

    This paper provides an overview of tourism statistics available for regional operators and destination managers in Australia. It provides a foundation for discussion about ways to improve the collection of regional tourism  statistics in Australia. The paper is concerned principally with monitors of  tourist activity in regional Australia. by Stephanie Hunt, Gary Prosser Download
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  • Local Level Data Collection: Know your Patch Kit

    This guide leads you through a process of sourcing and applying small area tourism data. It contains three types of information – Provides you with some background and overview of issues related to small area tourism data; Provides you with specific hints, tips, and strategies including some checklists for managing small area tourism data; Includes small case studies and notable more »
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  • Local Level Data Collection: Catalogue of Initiatives across Australia

    This catalogue was designed to both record small area data collections and to identify strategies for assisting local and regional tourism organisations to implement data collection initiatives. The research identified the need for a guide to managing small area data collections and has produced such a guide. The research also suggested mechanisms for improving Australia’s small area tourism data through more »
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  • Disaggregating National Tourism Data to Regional Areas

    This paper reports on the development and application of a methodology to convert large scale data such as the International Visitor Survey (IVS) and the National Visitor Survey (NVS) into a format that can be used at the local level. The most significant contribution of this disaggregation technique is that it can bring a wide body of data including all more »
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  • Sustainable Development and Management of Tourism in Moreton Bay

    The Sustainable Tourism CRC, in partnership with Brisbane City Council and Redland Shire Council, was requested to develop a framework for the sustainable management of tourism and recreation in Moreton Bay. Before developing any strategy for sustainable tourism in Moreton Bay it was essential to understand the extent of tourism, as well as recreation activity, in the area and to more »
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  • Sustainable Development and Management of Tourism in Moreton Bay – Executive Summary

    The tourism potential of Moreton Bay and Islands (Moreton Bay) has been largely undiscovered. Moreton Bay has great beaches, water, wildlife and a relaxed atmosphere but it is the combination of these features with the environmental sustainability of all aspects of the region that should form the foundation of promotion. The opportunity exists to create Moreton Bay as a sustainable more »
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  • Spatial Mapping of Community Values for Tourism Planning and Conservation in the Murray River Reserves, Victoria, Australia

    This project aimed to identify sites on the Victorian bank of the Murray River where community values indicate that either further conservation is desired or where development is acceptable. Since the region is under pressure from population and tourism growth and a diversity of land uses, the Victorian government is considering the use of public land and the appropriateness of more »
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  • Mapping Spatial Attributes for Conservation and Tourism Planning, Otways Region Victoria: Survey of Residents and Visitors

    The project was undertaken to better understand resident and visitor preferences for conservation and tourism development in the Otways region of Victoria, Australia. The project used a survey technique where participants were asked to map place-specific landscape values and development preferences with the goal of identifying  priority areas for conservation, development and resource management in the region. Two survey instruments more »
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  • Tourism Risk Management: Training Programs

    Three half-day training programs and all of the necessary supporting material, provide both a general overview to risk management in tourism and specific directions on the development of risk management strategies for destinations and businesses. by Doone Robertson, Ian Kean and Stewart Moore (AICST)  
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  • Tourism Recovery: Impact of Bushfires on Tourism and Visitation in Alpine National Parks

    This booklet is an industry summary of the full report Impact of Bushfires on Tourism and Visitation in Alpine National Parks, containing references, methodology and detailed findings from the two phases of the project.  This project explored the impact of bushfires on tourism in Victoria’s Alpine National Parks and adjacent areas, and examined the profiles and views of visitors choosing whether or more »
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  • Impact of Bushfires on Tourism and Visitation in Alpine National Parks

    Bushfires are a recurring management issue for Australian parks and their impact on tourism needs to be understood in order to develop appropriate strategic responses. This project explored the impact of bushfires on tourism in Victoria’s Alpine National Parks and adjacent areas, and examined the profiles and views of visitors choosing whether or not to visit these areas following the more »
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  • Extreme Natural Events and Effects on Tourism: Central Eastern Coast of Australia

    All tourism destinations might be expected to experience damage from an extreme natural event (ENE) at some point in time. ENEs are predicted to increase in both frequency and intensity along the east coast of Australia as global climate change continues. Even if the scenarios of climate change do not eventuate as we think, ENEs are a feature of the more »
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  • Disclosing Climate Risks & Opportunities in Sec Filings: A Guide for Corporate Executives, Attorneys & Directors

    This report aims to help companies review and improve their disclosure. It provides clear guidance for firms on how to assess and disclose climate risks and opportunities, as well as concrete examples of what investors view as quality disclosure. by Jim Coburn, Sean H. Donahue, Suriya Jayanti (CERES) Download
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  • CFS Fact Sheet: Plan Now To Stay and Defend or Leave Early

    Bushfires threaten life and property throughout South Australia each summer. Making the right decision to ‘stay and defend ‘or ‘leave early’ for yourself and your family is critical for your safety and survival. by South Australia Country Fire Service Download
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  • CFS Fact Sheet: Prepare. Act. Survive.

    Being Bushfire Ready is a shared responsibility between the Government, fire agencies and the community. If you live, work or travel in an area where bushfires can occur, then you need to prepare a bushfire survival plan ahead of time and practise it regularly. by South Australia Country Fire Service Download
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  • Users Are Doing it for themselves: How Consumer-generated Content is Changing the Face of Tourism Marketing

    This booklet is an industry summary of the full report Consumer-Generated Web-based Tourism Marketing , containing references, methodology and detailed findings from the he project. With the rising popularity of sites that contain content submitted by real travellers (e.g. TripAdvisor, Lonely Planet, and social networking sites such as MySpace and YouTube), the ways that travellers search for, view and evaluate travel information is potentially more »
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  • Global Tourism and Travel Distribution: Changes, Impacts and Opportunity for Australian Tourism

    This study examines distribution changes in global distribution using a range methods and approaches. Firstly  distribution structure in tourism is discussed as well as the participants in the tourism network and distribution  channel, new participants, changes in technology, likely future trends and impacts of these changes. The future form  of distribution is likely to be based on a customer centric more »
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  • Distribution Options for Regional Accommodation Operators

    This report seeks to examine the distribution strategies employed by regional accommodation operators in New South Wales and Victoria. The findings from this research have been incorporated into a comprehensive resource kit that will, it is hoped, be useful for inexperienced or new entrants to this highly competitive tourism sector. by Roger March Download  
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  • Consumer-generated Web-based Tourism Marketing

    With the rising popularity of sites that contain content submitted by real travellers (e.g. TripAdvisor, Lonely Planet, and social networking sites such as MySpace and YouTube), the ways that travellers search for, view and evaluate travel information is potentially changing. This study investigated how travel-related User-Generated Content (UGC) web sites (also known as Web 2.0 sites) were being used by more »
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  • Seasonality in the Tourism Industry: Impacts and Strategies

    This report examines the concept of seasonality, with a focus on Australia. Seasonality presents a number of issues that require special attention and strategies. In particular, seasonality affects the number of tourists to a region and therefore can threaten the viability of businesses in a region. by Christine Lee Download
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  • Modelling Destination Competitiveness: A Survey and Analysis of the Impact of Competitiveness Attributes

    The aim of this study was to develop an insight into the importance and impact of the attributes which shape the competitiveness of tourism destinations. Some of this research has focused on particular elements of destination competitiveness, such as price competitiveness, while other research has aimed at developing a more comprehensive understanding of destination competitiveness. General theories of competitiveness have more »
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  • Green Conferencing & Events: EarthCheck’s Tips for Planning Environmentally Friendly Events on Sustainable Budgets

    To make  more sustainable, we all have a role to play. Delegates, PCOs, clients, venues, and each supplier should all be part of the “greening” process. In this fact sheet, EarthCheck outlines a number of important tips on how to make conferences more sustainable without breaking the budget. by EarthCheck Download
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  • Business Ready: Alto Hotel on Bourke, Melbourne

    The Alto Hotel on Bourke’s philosophy is to look after the environment by carefully monitoring the impacts of its energy consumption, while identifying ways to be more efficient and resource smart. This Case Study shows how management encourages the participation of all staff in finding innovative solutions. ATEC, EC3 Global Download
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  • Australian Tourism Sustainability Performance Indicators: Final Report 1: Presenting the Framework

    In 2010, the Institute for Sustainable Futures (ISF) at the University of Technology, Sydney was commissioned to develop a set of Australian tourism Sustainability Performance Indicators (SPI) relevant at the national and destination levels. The project was managed by the National Tourism Alliance (NTA) and was directed by a National Steering Committee that represented the major stakeholder organisations in the more »
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  • Visitor Use and Satisfaction in Barrington Tops National Park

    This report presents the findings from a visitor survey carried out over a three-day period from Saturday 29 September to Monday 1 October 2001. Visitors aged 15 years and over were contacted at one of five sites  within Barrington Tops National Park, New South Wales, and invited to participate in the study. Those who agreed were given a questionnaire to more »
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  • Visitor Study 1999 – 2000: Northern New South Wales National Parks

    This report presents the results from a series of visitor surveys conducted in a set of seven national parks in north-eastern New South Wales. The set of parks included Boonoo Boonoo, Bald Rock, Gibraltar Range,  Washpool, Yuraygir, Border Ranges and Nightcap National Parks. by Tony Griffin and David Archer Download
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  • Understanding Track/Trail Experiences in National Parks: A Review

    This desktop project aimed to draw attention to the various factors associated with track usage and visitor experience in national parks. The results will help to inform park managers how best to develop a strategic position on tracks and trails based on visitor experiences. by Stephen Wearing, Stephen Schweinsberg, Simone Grabowski and Kirsty Tumes Download
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  • Study of Visitor Use and Satisfaction in Mungo National Park

    This report presents results from visitor surveys conducted in Mungo National Park (NP). The visitor survey was conducted during two periods: the first phase was from 30 June to 22 July 2001, and the second was from 22 September to 14 October 2001. The survey was administered according to two methods: distribution by the National Parks and Wildlife Service (NPWS) more »
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  • Regional Visitation to Melbourne and its Metropolitan Parks, Cultural Assets and Bays

    The main objectives of this project are to examine regional visitation to Melbourne and its metropolitan parks, to study the main factors that could function as constraints to such visitation and to produce a number of  recommendations, so as to enhance visitation in the future. Parks in this study include those metropolitan parks operated by Parks Victoria in the suburbs more »
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  • Natural Partnership: Making National Parks a Tourism Priority

    The broad purpose of this report is to contribute to the general goal of ‘making national parks and other protected areas a national tourism priority’. National parks and other protected areas need to be recognised as major assets for Australian tourism, both domestic and international. by Tony Griffin and Megan Vacaflores Download