Hoteliers throughout the world are facing the need to reconcile short-term investments in infrastructure and new technologies with the long-term business goals of profitability, sustainability and investor value creation.
India is emerging as one of the leading travel destinations, with the World Travel Organization forecasting increases in tourism year on year of almost 9 percent, with some 25 million tourists anticipated by 2015. This poses challenges for Indian hotel owners and operators. A project by Siemens for the Leela Palace Hotel in New Delhi illustrates the way in which these challenges are being met, with an integrated approach to energy efficiency, guest comfort, safety and security, and cost management.
Travel and tourism is being affected by the four megatrends of demographic change, globalization, urbanization and climate change. How hoteliers respond to these megatrends, as well as finding ways in which to meet the growing demand and changing and increasing guest expectations, is critical to success. The 16 floor Leela Palace in New Delhi is one of a group of hotels owned and managed by Hotel Leelaventure Ltd, a company established in 1983 in Mumbai. As one of the most celebrated Indian hospitality groups in the five star luxury sector and with numerous hotel and resort properties, meeting guest satisfaction and developing and protecting the Leela brand is key. Located in the diplomatic enclave area of New Delhi, the Leela Palace has 260 guest rooms, several restaurants offering Royal Indian, Modern Japanese, French and Italian gourmet cuisine, and an exclusive spa.
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